Ds Heart To Heart

No infractions recorded at this inspection.

No infractions recorded at this inspection.

• Critical Policies for Release of Children
  Inspector's note: Based on information gathered, the operation failed to follow operation policy regarding verification of identification at pick up. Risk level: Medium High. Corrected by 2026-09-02.

• Critical Policies for Release of Children
  Inspector's note: Based on information gathered, the operation failed to follow operation policy regarding verification of identification at pick up. Risk level: Medium High. Corrected by 2026-09-02.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

• Non-critical Storage for Individual Belongings
  Inspector's note: The children's storage space was not clearly labeled in toddler classroom. Risk level: Medium. Corrected by 2025-09-02.

• Non-critical Posting Requirements - Letter or form from the most recent Licensing Inspection or Investigation
  Inspector's note: I did not observe the most recent licensing inspection report posted. Risk level: Medium. Corrected by 2025-07-29.
• Non-critical Written Activity Plan - Outdoor Play Opportunities
  Inspector's note: The daily schedule did not include outdoor play times for morning and afternoon in preschool 1 and toddler rooms. Note: corrected during inspection when schedule updated. Risk level: Medium. Corrected during the inspection.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

• Non-critical Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatment
  Inspector's note: Four staff files evaluated were missing one hour of child maltreatment training. Risk level: Medium. Corrected by 2025-06-24.
• Non-critical Minimum Qualifications Employees and Caregivers - Affidavit (Form 2985)
  Inspector's note: One staff records evaluated was missing notarized affidavit. Risk level: Low. Corrected by 2025-06-17.
• Non-critical Posting of Activity Plan
  Inspector's note: I observe the activity plans not posted in the toddler 1 room. Note: this was corrected when activity plan posted. Risk level: Medium. Corrected during the inspection.
• Critical Emergency Evacuation and Relocation Diagram - Posted in Each Room
  Inspector's note: I did not observe emergency and evacuation diagram posted in the infant room. Note: this was corrected when diagram was posted. Risk level: Medium High. Corrected during the inspection.
• Non-critical Required Records Maintained and Made Available - Personnel and Training Records
  Inspector's note: Three staff records evaluated did not have training records available for review. Risk level: Medium. Corrected by 2025-06-30.
• Critical Requirements for Feeding Infants - Label Bottles/Cups
  Inspector's note: I observe two feeding bottles that were not labeled in the infant. Note. this was corrected when caregiver labeled both bottles. Risk level: Medium High. Corrected during the inspection.
• Critical Storage of Medication - Inaccessible to Children
  Inspector's note: I observe bottle of Moltrin medication on a bottom cart in the classroom accessible to children. Note: corrected when staff removed the medication. Risk level: High. Corrected by 2025-06-10.
• Critical CPR Training and Recertification Adhere to Guidelines-skill based
  Inspector's note: The on-line CPR recertification training obtain did not include use of a CPR manikin. Risk level: Medium High. Corrected by 2025-06-24.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

• Critical Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
  Inspector's note: It was found that the annual fire inspection was not conducted. Last inspection was 3/4/2024. Risk level: High. Corrected by 2025-04-02.
• Non-critical Written Operational Policies - Promotion of Physical Activity
  Inspector's note: The operational policies did not include the promotion of indoor and outdoor physical activity. Risk level: Medium. Corrected by 2025-03-21.
• Non-critical Written Operational Policies - Parent Rights
  Inspector's note: A review of the operational policies was conducted and found that the parents rights were not included. Risk level: Medium. Corrected by 2025-03-21.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

• Critical Prohibited Punishments - Corporal Punishment
  Inspector's note: During the investigation it was found that some of the caregivers were using forms of prohibited punishment, such as hitting, to control unwanted behaviors from the children in their care. Risk level: High. Corrected by 2024-12-10.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

• Non-critical Provide Access to Children's Records - Licensing
  Inspector's note: A file for twins was not made accessible to review by licensing upon request. Risk level: Medium. Corrected by 2024-11-26.

• Critical Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
  Inspector's note: Based on information obtained for the investigation, a caregiver was using their cell phone for personal reasons while caring for children. Risk level: Medium High. Corrected by 2024-12-13.
• Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  Inspector's note: Based on information obtained for the investigation, a caregiver was not maintaining supervision when engaging on their cell phone for personal reasons unrelated to caregiver responsibilities. Risk level: High. Corrected by 2024-12-13.
• Critical Prohibited Punishments - No Harsh, Cruel or Unusual
  Inspector's note: Based on information obtained for the investigation, a caregiver displayed inappropriate discipline towards a child in care. Risk level: High. Corrected by 2024-12-13.
• Non-critical Children's Records - Admission Information
  Inspector's note: Based on information obtained for the investigation, a child was in care without admission information. Risk level: Medium. Corrected by 2024-12-13.

• Non-critical Furnishings and Equipment for Pre-Kindergarten Age Interest Centers Clearly Defined
  Inspector's note: During the inspection the operation was re-cited as it was observed that the pre k classroom still did not have interest centers available for use in the classroom. Risk level: Medium. Corrected by 2024-11-22.
• Critical Fenced Outdoor Activity Space
  Inspector's note: During the inspection the operation was re-cited as their outdoor activity space was not fully fenced in. While the majority of the playground was surrounded by a fence, there was an area about 4 ft wide that did not have any fencing. Risk level: Medium High. Corrected by 2024-11-15.
• Critical Activities for Pre-Kindergarten Age - Outdoor Play
  Inspector's note: During the inspection it was observed that the children were not going outside for outdoor play as required. The day of the inspection it was 70 degress and clear. Risk level: Medium High. Corrected by 2024-11-15.
• Non-critical Screen Time Activities - Not Used for Under Two
  Inspector's note: During the inspection it was observed that children under the age of two were observed watching the television. Risk level: Medium. Corrected by 2024-11-15.
• Critical Infant May Not Sleep in a Restrictive Device
  Inspector's note: During the inspection two, 4 month old infants, were observed sleeping in a swing with a blanket. Risk level: High. Corrected by 2024-11-15.
• Non-critical Screen Time Activities - Related to Planned Activities
  Inspector's note: During the inspection it was observed that the pre k classroom was watching the cartoon Resses. This cartoon was not related to their planned activities or meeting educational goals. Risk level: Medium. Corrected by 2024-11-15.
• Critical Safety - Areas Free From Hazards
  Inspector's note: During the inspection it was observed that there was exposed metal on the playground, as well as exposed metal from worn down rain gutters. This metal was sharp and a child could be injured if they fell on it or touched it. Risk level: Medium High. Corrected by 2024-11-15.
• Critical Infant Care Area Furnishings and Equipment - Hand-washing Sink
  Inspector's note: During the inspection it was observed that both of the diaper changing areas did not have a working sink available for use. This was corrected at the inspection when a sink was added to the infant diaper changing area and water was added to the sink in the toddler diaper changing area so that it would work. Risk level: Medium High. Corrected during the inspection.

• Non-critical Furnishings and Equipment for Pre-Kindergarten Age Interest Centers Clearly Defined
  Inspector's note: During the follow-up inspection it was observed that the pre k classroom still did not have interest centers available for use in the classroom. There were puzzles, a handful of toys, and some white boards. Risk level: Medium. Corrected by 2024-11-11.
• Critical Diaper Changing Steps- Cleanse Child with Individual Cloths
  Inspector's note: During the inspection there was a 16 month old baby with a wet diaper that had not been changed. Risk level: Medium High. Corrected by 2024-11-04.
• Critical Fencing Around Swimming Pool - 6 Foot High
  Inspector's note: There is a swimming pool on the property that doers not have fencing to protect children from having access. Risk level: High. Corrected by 2024-11-14.
• Non-critical Screen Time Activities - Age-appropriate
  Inspector's note: During the inspection it was observed that the children in care were watching SpiderMan, which is a PG-13 movie. The children in care were 16 months, 2 year, 3 years, and 10 years old. Risk level: Medium. Corrected by 2024-11-04.
• Critical Safety - Electrical Outlets Covered
  Inspector's note: During the follow-up inspection there were at least 4 outlets that were missing their covers, 3 of which were in the room that the children were present in. These were corrected at inspection when they were added. Risk level: Medium High. Corrected during the inspection.

• Non-critical Furnishings and Equipment for Toddlers - Items Accessible to Children
  Inspector's note: During the investigation there was enough evidence to support that the operation was not providing enough accessible toys and equipment to the children in their care for daily use. Risk level: Medium. Corrected by 2024-12-10.
• Critical Prohibited Punishments - Corporal Punishment
  Inspector's note: During the investigation it was found that some of the caregivers were using forms of prohibited punishment, such as hitting, to control unwanted behaviors from the children in their care. Risk level: High. Corrected by 2024-12-10.

• Non-critical Handwashing Sink in Diaper-Changing Area
  Inspector's note: During the inspection it was observed that there was not a hand washing sink in the diaper changing area for the children aged 18 months - 23 months. Risk level: Medium. Corrected by 2024-11-06.
• Critical Child/ Caregiver Ratio - 13 or More Children
  Inspector's note: During the inspection it was observed that there was 23 children present, with a specified age of 3 years old, with only 1 caregiver present. This group of children was over ratio by 8. Risk level: Medium High. Corrected by 2024-10-23.
• Critical Floors, ceilings and Walls in Good Repair and Clean
  Inspector's note: During the inspection it was found that the inside of some of the toilet bowls had not been cleaned recently with dried pee, and toilet rims had what appeared to be poop dried on one of them. The floors in one of the bathrooms and the carpet in the pre k classroom had visible dirt and other debris. The vents throughout the operation were also crusted with dust and dirt. Risk level: Medium High. Corrected by 2024-10-24.
• Non-critical Furnishings and Equipment for Toddlers - Items Accessible to Children
  Inspector's note: During the inspection it was observed that the toddler classroom only had a couple toys available and did not have low shelving for storage of the toys so that the children could play and access the toys without adult supervision. Risk level: Medium. Corrected by 2024-10-30.
• Non-critical Furnishings and Equipment for Pre-Kindergarten Age Interest Centers Clearly Defined
  Inspector's note: During the inspection it was observed that the pre k classroom did not have any interest centers available for use. Risk level: Medium. Corrected by 2024-10-30.
• Critical Fenced Outdoor Activity Space
  Inspector's note: During the inspection it was found that the operation did not currently have an outdoor play area that was fenced in and available for children's use. Part of the fence had been torn down during hurricane Beryl in July and not replaced. Risk level: Medium High. Corrected by 2024-11-08.
• Critical Safety - Electrical Outlets Covered
  Inspector's note: During the inspection it was found that at least 7 outlets were not covered throughout the operation in the pre k room and toddler room. Risk level: Medium High. Corrected by 2024-10-23.
• Critical Required Equipment in Vehicles - Fire Extinguisher
  Inspector's note: During the inspection it was found that the bus available for use for transportation was not equipped with a fire extinguisher. It was also missing a thermometer from the first aid kit. Risk level: High. Corrected by 2024-10-24.
• Critical AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  Inspector's note: During the inspection it was observed that there was an individual present at the operation and caring for the toddlers without a cleared background check. Risk level: High. Corrected by 2024-10-24.
• Critical Fencing Around Swimming Pool - 6 Foot High
  Inspector's note: During the inspection it was observed that there was an above ground pool next to the playground area, with no fence, protective barrier, or any other requirements for swimming pools being met. Risk level: High. Corrected by 2024-10-24.
• Non-critical Notification of Reduction of Toilets/Sinks
  Inspector's note: During the inspection it was found that the operation was licensed with 15 toilets and 8 sinks and at the time of the inspection only had 10 toilets and 5 sinks that were working and available for children use. Risk level: Medium. Corrected by 2024-10-23.
• Critical Fire Extinguishers Serviced
  Inspector's note: During the monitoring inspection it was found that the mounted fire extinguishers were not tagged showing that they had been serviced as required. Risk level: Medium High. Corrected by 2024-10-30.

No infractions recorded at this inspection.

• Critical Child/ Caregiver Ratio - 13 or More Children
  Inspector's note: The infant classroom was over ratio by one as one caregiver was responsible for five infants, ages 4 to 6 months. The Toddler 1 classroom was over ratio as there was one caregiver responsible for children 18 months to 2 years old. The specified age group was 23 months. Risk level: Medium High. Corrected by 2024-06-18.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

• Critical Responsibilities of Caregivers - Know number of children responsible for
  Inspector's note: The caregiver did not know how many children she was responsible for. Note: This was corrected at the inspection when I had the caregiver count three separate times until she got the number of children correct. Risk level: High. Corrected during the inspection.
• Critical Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
  Inspector's note: The operation did not have for reveiw a current fire inspection. Risk level: High. Corrected by 2024-04-15.
• Non-critical Required Personnel Records
  Inspector's note: Two personnel records was missing the following documentation: 1 caregiver did not have proof of education Risk level: Medium. Corrected by 2024-03-26.

• Critical Training Requirements for Employees, Caregivers, and Directors - Transportation training
  Inspector's note: Transporter did not have transportation training. Risk level: Medium High. Corrected by 2024-04-02.

No infractions recorded at this inspection.

• Critical Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
  Inspector's note: There was evidence found that a caregiver used their cell when supervising children. Risk level: Medium High. Corrected by 2024-02-12.
• Critical Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
  Inspector's note: A caregiver did not use good judgement when videoing two children playing which escalated into the children getting upset. Risk level: High. Corrected by 2024-02-12.

No infractions recorded at this inspection.

• Critical Fire Extinguishers Serviced
  Inspector's note: A fire extinguisher dial was off the spring. Risk level: Medium High. Corrected by 2023-07-27.

No infractions recorded at this inspection.

No infractions recorded at this inspection.

• Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  Inspector's note: A caregiver left the 4 children unattended in their class while getting other children up from a nap. Note:corrected during inspection when caregiver was settled in the class. Risk level: High. Corrected by 2023-03-27.
• Non-critical Required Personnel Records
  Inspector's note: Two staff files did not have their start date. Note:corrected at inspection by the start date being filled out. Risk level: Medium. Corrected during the inspection.
• Non-critical Documentation of Drills
  Inspector's note: Fire drills have not been completed since January 2022. Risk level: Medium. Corrected by 2023-03-31.
• Non-critical Children's Records - Admission Information
  Inspector's note: One child file did not have the meal section filled out. Three children files did not have the emergency section filled out. One child file did not have the water activity section filled out. Two children's files did not have their "date of enrollment" filled out. One child file did not have the special needs section filled out. One child did not have the operational policies filled out. Risk level: Medium. Corrected by 2023-03-31.
• Critical Orientation-Operational policies including discipline, guidance and release of children
  Inspector's note: One staff member did not have the operational policies checked off as received. Note corrected at inspection by caregiver completing form. Risk level: Medium High. Corrected during the inspection.
• Non-critical Posting Requirements - List entitled "Current Employees"--sized at least 81/2 X 11 inches, printed legibly, include employee first and last name
  Inspector's note: The center did not have a list of the current employees. Note: corrected at inspection when center posted the list. Risk level: Medium Low. Corrected during the inspection.

• Critical Child/ Caregiver Ratio - 13 or More Children
  Inspector's note: The infant room was out of ratio by 1 infant. The specified age is 3 months. Note: corrected at inspection when a child was picked up. Risk level: Medium High. Corrected by 2023-03-20.

• Critical Child/ Caregiver Ratio - 13 or More Children
  Inspector's note: A caregiver had 12 children to supervise in the toddler room. The infant room is over ratio by 2 children. The specified age group is 9 months. Risk level: Medium High. Corrected by 2023-03-01.
• Critical Emergency Evacuation and Relocation Diagram - Posted in Each Room
  Inspector's note: There were no evacuation plans posted in any classrooms. Risk level: Medium High. Corrected by 2023-03-01.
• Non-critical Chairs - Safety Straps Used if Required by Manufacturer
  Inspector's note: A infant child was not strapped into their high chair. Note: corrected during inspection. Risk level: Medium. Corrected during the inspection.
• Critical Children Handwashing Before Eating
  Inspector's note: The older toddler group did not wash their hands before eating snacks. Note:corrected at inspection. Risk level: Medium High. Corrected during the inspection.
• Critical Maintenance of Building, Grounds and Equipment
  Inspector's note: The playground is not properly fenced off due to construction at the operation. Risk level: Medium High. Corrected by 2023-03-03.

• Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  Inspector's note: There was evidence and interviews proving that there was a caregiver who left children unsupervised. Risk level: High. Corrected by 2023-03-14.

• Non-critical Required Records Maintained and Made Available - Playground Maintenance Records
  Inspector's note: There was no building playground checklist available for review during inspection. Risk level: Medium. Corrected by 2023-01-27.
• Critical Infant Daily Report - Share with Parent
  Inspector's note: The center did not have the infant daily report available for review. Risk level: Medium High. Corrected by 2023-01-27.
• Non-critical Posting Requirements - Daily menu, including all snacks and meals served by the child care center
  Inspector's note: The center did not have the menu available for review. Risk level: Medium. Corrected by 2023-01-27.

No infractions recorded at this inspection.

• Critical Requirements for Feeding Infants - Label Bottles/Cups
  Inspector's note: There were bottles observed that were not labeled with children's names. Risk level: Medium High. Corrected by 2023-01-03.
• Critical Child/Caregiver Ratio - 18 Months Difference in Age
  Inspector's note: There were 5 infants combined with older children. The youngest child was 3 months and the oldest was 10 yrs old. There was a 17 month infant in 18 month and up room. Risk level: Medium High. Corrected by 2023-01-03.
• Non-critical Required Personnel Records
  Inspector's note: Two caregivers and the Directors file are incomplete. Risk level: Medium. Corrected by 2023-01-06.