Sep 10, 2026 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Licensed Center · Texas
Primrose School Of Plano At Headquarters
6788 Headquarters Dr, Plano
Last inspected Sep 10, 2026 · Map
No deficiencies cited
About this program
- Licensed capacity
- 266
- Ages served
- Infant,Toddler,Pre-Kindergarten,School
- Hours
- 06:30 AM-06:30 PM
- Days
- Mon,Tue,Wed,Thu,Fri
- Programs
- School Age Care,Accredited,Meals Provided ,After School Care,Snacks Provided,Part Time Care,Transportation to/from School ,Field Trips
- Accepts child care subsidies
- No
- License type
- Full Permit
- Issued
- May 23, 2018
- Phone
- 9726823315
- Website
- www.primroseplanohq.com
No adverse action, corrective action or permit conditions on record.
State compliance summary
How many deficiencies Texas has recorded for this program, by risk level. This is not a quality rating: it describes compliance with the state’s minimum licensing standards.
14High risk
2Medium-high risk
0Medium risk
0Medium-low risk
0Low risk
34Inspections and investigations on record
Inspection history
Sep 10, 2026 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Sep 10, 2026 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Sep 10, 2026 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
May 28, 2026 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Apr 14, 2026 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Apr 13, 2026 · Complaint or incident investigation
2 deficiencies cited
- Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Inspector's note: During an investigation it was found that a child was left unsupervised in a classroom at the operation. Risk level: High. Corrected by 2026-05-12. - Critical Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Inspector's note: Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face. Risk level: High. Corrected by 2026-05-12.
Mar 26, 2026 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Nov 10, 2025 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Oct 24, 2025 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Oct 23, 2025 · Complaint or incident investigation
1 deficiency cited
- Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Inspector's note: This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes. Risk level: High. Corrected by 2025-11-04.
Jul 9, 2025 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Jul 8, 2025 · Complaint or incident investigation
No deficiencies cited
No infractions recorded at this inspection.
Jul 2, 2025 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Jun 16, 2025 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Jun 12, 2025 · Complaint or incident investigation
1 deficiency cited
- Critical Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
Inspector's note: This standard was found to be deficient. Risk level: Medium High. Corrected by 2025-06-25.
Apr 10, 2025 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Apr 4, 2025 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Apr 4, 2025 · Complaint or incident investigation
No deficiencies cited
No infractions recorded at this inspection.
Aug 26, 2024 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Aug 22, 2024 · Complaint or incident investigation
No deficiencies cited
No infractions recorded at this inspection.
Aug 5, 2024 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Jul 30, 2024 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Jul 26, 2024 · Complaint or incident investigation
1 deficiency cited
- Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Inspector's note: Risk level: High. Corrected by 2024-08-05.
Jun 6, 2024 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
May 24, 2024 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
May 23, 2024 · Complaint or incident investigation
1 deficiency cited
- Critical Prohibited Punishments - Corporal Punishment
Inspector's note: Based on the investigation it was determined that a caregiver hit a child. Risk level: High. Corrected by 2024-06-05.
May 13, 2024 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Feb 22, 2024 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Feb 20, 2024 · Complaint or incident investigation
No deficiencies cited
No infractions recorded at this inspection.
Nov 29, 2023 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Oct 24, 2023 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Oct 20, 2023 · Complaint or incident investigation
1 deficiency cited
- Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Inspector's note: This standard was found to be deficient during the investigation. Risk level: High. Corrected by 2023-11-17.
Jul 3, 2023 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Jun 29, 2023 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Jun 13, 2023 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
May 26, 2023 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
May 25, 2023 · Complaint or incident investigation
1 deficiency cited
- Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Inspector's note: This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes. Risk level: High. Corrected by 2023-06-22.
May 6, 2023 · Complaint or incident investigation
2 deficiencies cited
- Critical Responsibilities of Employees and Caregivers -Relate to Children
Inspector's note: Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care. Risk level: High. Corrected by 2023-06-21. - Critical Prohibited Punishments - Corporal Punishment
Inspector's note: Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care. Risk level: High. Corrected by 2023-06-21.
Mar 29, 2023 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Mar 3, 2023 · Inspection
No deficiencies cited
No infractions recorded at this inspection.
Feb 28, 2023 · Complaint or incident investigation
1 deficiency cited
- Critical Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Inspector's note: This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom. Risk level: High. Corrected by 2023-03-21.
Records come from Texas Health and Human Services, Child Care Regulation. They describe conditions on the inspection date and may not reflect current conditions.