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Licensed Center · Texas

Primrose School Of West Lake Hills

3423 Bee Caves Rd Ste A100, West Lake Hills

Last inspected Sep 15, 2026 · Map

No deficiencies cited

About this program

Licensed capacity
162
Ages served
Infant,Toddler,Pre-Kindergarten,School
Hours
07:30 AM-06:30 PM
Days
Mon,Tue,Wed,Thu,Fri
Programs
Accredited,Meals Provided ,Snacks Provided,Part Time Care,Field Trips
Accepts child care subsidies
Yes
License type
Full Permit
Issued
Mar 15, 2018
Phone
5126898839

No adverse action, corrective action or permit conditions on record.

State compliance summary

How many deficiencies Texas has recorded for this program, by risk level. This is not a quality rating: it describes compliance with the state’s minimum licensing standards.

6High risk
7Medium-high risk
3Medium risk
0Medium-low risk
0Low risk
20Inspections and investigations on record

Inspection history

Sep 15, 2026 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Sep 15, 2026 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Sep 15, 2026 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

May 28, 2026 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

May 11, 2026 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Apr 2, 2026 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Mar 31, 2026 · Complaint or incident investigation
No deficiencies cited

No infractions recorded at this inspection.

Dec 12, 2025 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Nov 24, 2025 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Nov 20, 2025 · Complaint or incident investigation
2 deficiencies cited
  • Critical Report Situation Placing Children at Risk
    Inspector's note: The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm. Risk level: High. Corrected by 2025-12-04.
  • Critical Nutrition and Food Service - Must not serve identified foods to allergic child
    Inspector's note: During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick. Risk level: Medium High. Corrected by 2025-12-04.
Nov 18, 2025 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Nov 18, 2025 · Complaint or incident investigation
1 deficiency cited
  • Critical AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
    Inspector's note: This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards. Risk level: Medium High. Corrected by 2025-11-25.
Nov 10, 2025 · Complaint or incident investigation
No deficiencies cited

No infractions recorded at this inspection.

Aug 7, 2025 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Jun 25, 2025 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Sep 6, 2024 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Aug 26, 2024 · Inspection
2 deficiencies cited
  • Critical Children Handwashing After Toileting or Diapering
    Inspector's note: A child did not have their hands washed after a diaper change, and staff did not direct the child to do so. Risk level: Medium High. Corrected by 2024-08-26.
  • Critical Responsibilities of Caregivers - Know number of children responsible for
    Inspector's note: Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out. Risk level: High. Corrected by 2024-08-26.
Aug 19, 2024 · Inspection
2 deficiencies cited
  • Critical Training Requirements for Employees, Caregivers, and Directors - Orientation
    Inspector's note: Eight out of the ten staff files reviewed did not have proof of orientation to the center. Risk level: Medium High. Corrected by 2024-08-20.
  • Critical Children Handwashing After Toileting or Diapering
    Inspector's note: A child did not have their hands washed after a diaper change, and staff did not direct the child to do so. Risk level: Medium High. Corrected by 2024-08-19.
Mar 13, 2024 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Feb 4, 2024 · Complaint or incident investigation
1 deficiency cited
  • Critical Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
    Inspector's note: A caregiver did not show good judgment when she duct taped a child's shoes to his feet. Risk level: High. Corrected by 2024-03-11.
Oct 13, 2023 · Inspection
No deficiencies cited

No infractions recorded at this inspection.

Oct 2, 2023 · Inspection
3 deficiencies cited
  • Critical Responsibilities of Caregivers - Know number of children responsible for
    Inspector's note: One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom. Risk level: High. Corrected by 2023-10-02.
  • Critical Annual Sanitation Inspection
    Inspector's note: The required annual sanitation inspection was not available for review. Risk level: Medium High. Corrected by 2023-11-10.
  • Non-critical Written Feeding Instructions - Review and Update Every 30 Days
    Inspector's note: Current feeding instructions for four children were not available for review. Risk level: Medium. Corrected by 2023-10-06.

Records come from Texas Health and Human Services, Child Care Regulation. They describe conditions on the inspection date and may not reflect current conditions.