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Restaurant · Chicago, IL

El Pollo Real

3835 W 31st St

Last inspected Feb 19, 2026 · View Map ↗ · Compare ↗

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ImprovingThe latest inspection recorded fewer violations than the one before it. Review the dated records below.

The full inspection history

6 inspections

Canvass Re-Inspection

Feb 19, 2026

Pass

2 recorded violations

notedCode 48Cleaning and sanitizing

Official wording

WAREWASHING FACILITIES: INSTALLED, MAINTAINED & USED; TEST STRIPS

Inspector’s notes

4-603.15 OBSERVED MULTI-USE EQUIPMENT TOO LARGE TO SUBMERGE IN 3-COMPARTMENT SINK. INSTRUCTED MANAGER TO PROVIDE ALTERNATIVE METHOD TO PROPERLY WASH, RINSE, AND SANITIZE ALL LARGE EQUIPMENT.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 51Water, plumbing, and sewage

Official wording

PLUMBING INSTALLED; PROPER BACKFLOW DEVICES

Inspector’s notes

5-204.12 OBSERVED NO BACKFLOW DEVICE ON UTILITY SINK. INSTRUCTED MANAGER TO PROVIDE AND MAINTAIN BACKFLOW DEVICE ON UTILITY SINK..

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems

Official record from Chicago Department of Public Health, Feb 19, 2026 · Original Source

Canvass

Feb 11, 2026

Fail

3 recorded violations

notedCode 38Pests

Official wording

INSECTS, RODENTS, & ANIMALS NOT PRESENT

Inspector’s notes

OBSERVED OVER 50 MICE DROPPINGS SCATTERED ON FLOOR ALONG WALLS AND CORNERS IN EAST FURNACE ROOM. INSTRUCTED MANAGER TO CALL AN EXTERMINATOR FOR SERVICE, CLEAN AND SANITIZE ALL AREAS. PRIORITY FOUNDATION 7-38-020(A) CITATION ISSUED

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
notedCode 48Cleaning and sanitizing

Official wording

WAREWASHING FACILITIES: INSTALLED, MAINTAINED & USED; TEST STRIPS

Inspector’s notes

OBSERVED MULTI-USE EQUIPMENT TOO LARGE TO SUBMERGE IN 3-COMPARTMENT SINK. INSTRUCTED MANAGER TO PROVIDE ALTERNATIVE METHOD TO PROPERLY WASH, RINSE, AND SANITIZE ALL LARGE EQUIPMENT.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 51Water, plumbing, and sewage

Official wording

PLUMBING INSTALLED; PROPER BACKFLOW DEVICES

Inspector’s notes

OBSERVED NO BACKFLOW DEVICE ON UTILITY SINK. INSTRUCTED MANAGER TO PROVIDE AND MAINTAIN BACKFLOW DEVICE ON UTILITY SINK..

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems

Official record from Chicago Department of Public Health, Feb 11, 2026 · Original Source

Canvass

May 28, 2025

Pass

2 recorded violations

notedCode 55Cleaning and sanitizing

Official wording

PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN

Inspector’s notes

OBSERVED CLUTTER IN BASEMENT AND ITEMS NOT NECESSARY TO OPERATION. INSTRUCTED PERSON IN CHARGE TO ORGANIZE AREA, ELEVATE ITEMS FROM FLOOR BY 6 INCHES AND MAINTAIN AT ALL TIMES.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 57Permits, training, and postings

Official wording

ALL FOOD EMPLOYEES HAVE FOOD HANDLER TRAINING

Inspector’s notes

OBSERVED NO FOOD HANDLER CERTIFICATES FOR NON-MANAGERIAL FOOD HANDLER STAFF. INSTRUCTED PERSON IN CHARGE TO DIRECT FOOD HANDLER STAFF TO OBTAIN TRAINING AND RETAIN CERTIFICATES ON SITE.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues

Official record from Chicago Department of Public Health, May 28, 2025 · Original Source

Canvass

Dec 13, 2024

Pass

2 recorded violations

notedCode 47Cleaning and sanitizing

Official wording

FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED

Inspector’s notes

4-501.12 OBSERVED CUTTING BOARDS WITH OPEN SEAMS AND DARK STAINS. MUST REFINISH OR REPLACE DAMAGED OR STAINED CUTTING BOARDS.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 55Cleaning and sanitizing

Official wording

PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN

Inspector’s notes

6-501.12 EXCESSIVE WET FLOOR IN CHICKEN PREP ROOM. INSTD TO MAINTAIN FLOORS CLEAN AND DRY AT ALL TIMES.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Chicago Department of Public Health, Dec 13, 2024 · Original Source

Canvass Re-Inspection

Dec 6, 2023

Pass

1 recorded violation

notedCode 47Cleaning and sanitizing

Official wording

FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED

Inspector’s notes

PLASTIC LINING BEING USED AS A LINER FOR ENTIRE INTERIOR OF CHEST FREEZERS TO STORE LARGE AMOUNTS OF CHICKEN. INSTD TO USE PROPER FOOD GRADE MATERIALS/EQUIPMENT AND OF SUFFICENT SIZE TO BE ABLE TO IMPLEMENT FIFO (FIRST IN, FIRST OUT) OF CHICKENS. LARGE 55 GALLON GARBAGE CANSALSO BEING USE TO STORE CHICKEN. INSTD TO USE PROPER FOOD GRADE MATERIALS/EQUIPMENT OF SUFFICIENT SIZE AND MAINTAIN

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Chicago Department of Public Health, Dec 6, 2023 · Original Source

Canvass

Sep 29, 2023

Pass w/ Conditions

4 recorded violations

notedCode 33Food temperature

Official wording

PROPER COOLING METHODS USED; ADEQUATE EQUIPMENT FOR TEMPERATURE CONTROL

Inspector’s notes

3-DOOR COOLER UNABLE TO MAINTAIN PROPER COLD HOLD TEMPERATURE, AIR TEMPERATURE AT 53.2F. ALL DOORS TO COOLER NOT TIGHT FITTING, GASKETS IN DISREPAIR. COOLER TAGGED AND HELD FOR INSPECTION AT THIS TIME. INSTD TO REPAIR AND CONTACT CDPH PRIOR TO USING. INSTD TO REPAIR DOORS TO BE TIGHT FITTING AND COOLER ABLE TO MAINTAIN PRODUCT TEMPERATURE OF 41F OR BELOW. CITATION ISSUED 7-38-005 PRIORITY

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
notedCode 47Cleaning and sanitizing

Official wording

FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED

Inspector’s notes

PLASTIC LINING BEING USED AS A LINER FOR ENTIRE INTERIOR OF CHEST FREEZERS TO STORE LARGE AMOUNTS OF CHICKEN. INSTD TO USE PROPER FOOD GRADE MATERIALS/EQUIPMENT AND OF SUFFICENT SIZE TO BE ABLE TO IMPLEMENT FIFO (FIRST IN, FIRST OUT) OF CHICKENS. LARGE 55 GALLON GARBAGE CANSALSO BEING USE TO STORE CHICKEN. INSTD TO USE PROPER FOOD GRADE MATERIALS/EQUIPMENT OF SUFFICIENT SIZE AND MAINTAIN

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 55Cleaning and sanitizing

Official wording

PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN

Inspector’s notes

EXCESSIVE WET FLOOR IN CHICKEN PREP ROOM. INSTD TO MAINTAIN FLOORS CLEAN AND DRY AT ALL TIMES

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 22Food temperature

Official wording

PROPER COLD HOLDING TEMPERATURES

Inspector’s notes

THE FOLLOWING TCS FOODS AT IMPROPER COLD HOLDING TEMPERATURES IN 3-DOOR COOLER: SALSA 52.0F AND CHICKEN 52.1F. ALL PRODUCT DISCARDED AND DENATURED AT THIS TIME. APPROX 50LBS $500 VALUE. CITATION ISSUED 7-38-005 PRIORITY. INSTD TO MAINTAIN COLD FOODS AT 41F OR BELOW AT ALL TIMES

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature

Official record from Chicago Department of Public Health, Sep 29, 2023 · Original Source

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