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Restaurant · Chicago, IL

Potbelly Sandwich Works, LLC

3636 N Western Ave

Last inspected May 15, 2026 · View Map ↗ · Compare ↗

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Pass w/ Conditions

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More issues recentlyThe latest inspection recorded more violations than the one before it. Review the dated records below.

The full inspection history

4 inspections

Canvass

May 15, 2026

Pass w/ Conditions

7 recorded violations

notedCode 1Permits, training, and postings

Official wording

PERSON IN CHARGE PRESENT, DEMONSTRATES KNOWLEDGE, AND PERFORMS DUTIES

Inspector’s notes

THE PERSON IN CHARGE DOES NOT HAVE CITY OF CHICAGO FOOD SERVICE SANITATION CERTIFICATE. PRIORITY FOUNDATION VIOLATION. NO CITATION ISSUED.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
notedCode 2Permits, training, and postings

Official wording

CITY OF CHICAGO FOOD SERVICE SANITATION CERTIFICATE

Inspector’s notes

OBSERVED NO CITY OF CHICAGO CERTIFIED FOOD SERVICE MANAGER ON SITE WHILE TCS FOODS ARE BEING PREPARED AND SERVED SUCH AS MEATBALL, SOUPS, SANDWICHES, SWEET PORK BBQ ETC. PER MENU ON SITE. INSTRUCTED ABOVE TO OPERATE WITH A CITY OF CHICAGO CERTIFIED FOOD SERVICE MANAGER AT ALL TIMES FOOD IS BEING PREPARED AND SERVED. PRIORITY FOUNDATION VIOLATION7-38-012 CITATION ISSUED.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
notedCode 5Other

Official wording

PROCEDURES FOR RESPONDING TO VOMITING AND DIARRHEAL EVENTS

Inspector’s notes

THE PERSON IN CHARGE UNABLE TO PROVIDE PROCEDURE FOR RESPONDING TO VOMIT AND DIARRHEAL EVENTS. INSTRUCTED FACILITY TO DEVELOP AND MAINTAIN PROCEDURE/PLAN AND TO MAINTAIN ANY APPROPRIATE SUPPLIES ON SITE. PRIORITY FOUNDATION VIOLATION 7-38-005 CITATION ISSUED

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
notedCode 38Pests

Official wording

INSECTS, RODENTS, & ANIMALS NOT PRESENT

Inspector’s notes

OUTER OPENINGS NOT PROTECTED. OBSERVED DOUBLE FRONT ENTRANCE DOOR WITH 1/2 INCH OPENING BETWEEN BOTTOM DOOR. MUST MAKE DOOR RODENT PROOF TO PREVENT PEST ENTRY.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
notedCode 51Water, plumbing, and sewage

Official wording

PLUMBING INSTALLED; PROPER BACKFLOW DEVICES

Inspector’s notes

OBSERVED EXPOSED HANDWASHING SINK DRAINING SLOW IN REAR DISHWASHING AREA. MUST REPAIR AND MAINTAIN AT ALL TIMES.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
notedCode 55Cleaning and sanitizing

Official wording

PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN

Inspector’s notes

OBSERVED AN EXCESSIVE AMOUNT OF DUST BUILD UP ON CEILING VENTILATION VENTS IN FRONT PREP AREA AND REAR DISHWASHING AREA. MUST CLEAN AND MAINTAIN AT ALL TIMES.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 57Permits, training, and postings

Official wording

ALL FOOD EMPLOYEES HAVE FOOD HANDLER TRAINING

Inspector’s notes

OBSERVED EMPLOYEES ON SITE WITH NO FOOD HANDLER TRAINING CERTIFICATES. INSTRUCTED MANAGEMENT THAT ALL EMPLOYEES ARE REQUIRED TO HAVE THE FOOD HANDLER CERTIFICATES AT ALL TIMES AND NEW EMPLOYEES HAVE A 30 DAYS GRACE PERIOD TO OBTAIN THEIR CERTIFICATION.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues

Official record from Chicago Department of Public Health, May 15, 2026 · Original Source

Canvass

Dec 15, 2025

Pass

2 recorded violations

notedCode 51Water, plumbing, and sewage

Official wording

PLUMBING INSTALLED; PROPER BACKFLOW DEVICES

Inspector’s notes

OBSERVED FLOOR-MOUNTED DRAIN BENEATH 3-COMPARTMENT SINK IN THE WAREWASHING AREA TO BE HEAVILY-SOILED AND NO LONGER EASILY-CLEANABLE. INSTRUCTED TO DETAIL CLEAN OR REPLACE FLOOR-MOUNTED DRAIN BENEATH 3-COMPARTMENT SINK AND MAINTAIN ALL PLUMBING FIXTURES EASILY-CLEANABLE.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
notedCode 55Cleaning and sanitizing

Official wording

PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN

Inspector’s notes

OBSERVED FLOOR, WALLS, AND BEVERAGE TUBING BENEATH BEVERAGE MACHINE IN THE FRONT SERVICE AREA HEAVILY-SOILED WITH DRIED FOOD DEBRIS AND DUST DEBRIS. INSTRUCTED TO CLEAN FLOORS, WALLS, AND OTHER PHYSICAL FACILITIES BENEATH EQUIPMENT AT ADEQUATE FREQUENCY TO PREVENT BUILD UP OF DUST, DRIED FOOD DEBRIS, AND OTHER SOILS AND MAINTAIN.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Chicago Department of Public Health, Dec 15, 2025 · Original Source

Canvass

Feb 4, 2025

Pass

3 recorded violations

notedCode 55Cleaning and sanitizing

Official wording

PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN

Inspector’s notes

NOTED DIRTY AND DUSTY CEILING FANS ABOVE DISH WASHING AREA. INSTRUCTED TO CLEAN AND MAINTAIN.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 57Permits, training, and postings

Official wording

ALL FOOD EMPLOYEES HAVE FOOD HANDLER TRAINING

Inspector’s notes

NOTED EMPLOYEES ON SITE WITH NO FOOD HANDLER CERTIFICATES. INSTRUCTED MANAGEMENT THAT ALL EMPLOYEES ARE REQUIRED TO HAVE THE FOOD HANDLER CERTIFICATES AT ALL TIMES AND NEW EMPLOYEES HAVE A 30 DAYS GRACE PERIOD TO OBTAIN THEIR CERTIFICATION.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
notedCode 58Permits, training, and postings

Official wording

ALLERGEN TRAINING AS REQUIRED

Inspector’s notes

NOTED CERTIFIED FOOD MANAGERS ON DUTY WITH NO ALLERGEN TRAINING CERTIFICATION. INSTRUCTED MANAGEMENT THAT ALL FOOD SERVICE MANAGERS ARE REQUIRED TO HAVE THE ALLERGEN TRAINING CERTIFICATION.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues

Official record from Chicago Department of Public Health, Feb 4, 2025 · Original Source

Canvass

Jan 22, 2024

Pass

0 recorded violations

No violations recorded in this inspection.

Official record from Chicago Department of Public Health, Jan 22, 2024 · Original Source

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