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Santa Clara County, CA

Pho Ha Noi

969 Story Rd Ste 6039

Last inspected Sep 14, 2026 · View Map ↗ · Compare ↗

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Conditional Pass

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Repeat problemsSerious findings or closures appear in two or more of the last three inspections. Review the dated records below.

The full inspection history

3 inspections

Routine Inspection

Sep 14, 2026

Conditional Pass

13 recorded violations

minorCode K09Food temperature

Official wording

Proper cooling methods

Inspector’s notes

In the walk-in cooler, measured 3-4 large containers of beef ribs covered in plastic wrap at 90F. Per PIC, beef ribs cooling for less than 2 hours. [CA] Potentially Hazardous Foods (PHFs) shall be cooled rapidly from 135°F to 70°F within 2 hours and from 70°F to 41°F within 4 hours. Avoid cooling large pieces of meat in large containers and leave uncovered during cooling process to allow hot air to ventilate.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K41Water, plumbing, and sewage

Official wording

Plumbing approved, installed, in good repair; proper backflow devices

Inspector’s notes

Observed a leak in plumbing below the hand wash sink by the warewash station. [CA] Repair hand wash station plumbing fixture and maintain in good repair.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
minorCode K35Equipment and utensils

Official wording

Equipment, utensils: Approved, in good repair, adequate capacity

Inspector’s notes

Observed blue and grey containers stored in the kitchen area. Per PIC, containers used for soup storage. No distinguishable marking as a food safe container. Unable to properly verify container as food safe. [CA] All utensils and equipment shall be certified or classified for sanitation by an American National Standards Institute (ANSI) accredited certification program (e.g. NSF, UL EPH, UL Sanitation, CSA Sanitation, or ETL Sanitation). Discontinue use of unapproved containers for food storage.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
minorCode K44Pests

Official wording

Premises clean, in good repair; Personal/chemical storage; Adequate vermin-proofing

Inspector’s notes

Observed back door to storage area propped open. [CA] Keep back door closed at all times to prevent an entrance for vermin and harborage of vermin.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
criticalCode K13Contamination

Official wording

Food in good condition, safe, unadulterated

Inspector’s notes

Observed raw beef falling into container of cooked meatballs during food preparation. [CA] Cooked food is contaminated if it contains any raw meat contamination and shall be properly cooked and reheated or discarded. [COS] Employee reheated container of cooked meatballs to 165F.

In plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
minorCode K40Cleaning and sanitizing

Official wording

Wiping cloths: properly used, stored

Inspector’s notes

Observed wiping cloths throughout the facility stored on equipment, counters, and food prep counters. [CA] Used wiping cloths shall be stored in sanitizing solution of an approved concentration when not in use. The solution should follow either of these concentration guidelines: either 100 ppm chlorine OR 200 ppm quaternary ammonium.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K45Cleaning and sanitizing

Official wording

Floor, walls, ceilings: built,maintained, clean

Inspector’s notes

Observed holes in the ceilings in the food storage area by the front service area. Multiple broken tiles and damaged flooring throughout the facility. In the walk-in freezer, observed floor was lifting. [CA] Replace broken flooring with tiles that are smooth, durable, and constructed of nonabsorbent material that is easily cleanable. Seal all openings throughout the facility to prevent an entrance for vermin.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
criticalCode K05Handwashing

Official wording

Hands clean, properly washed; gloves used properly

Inspector’s notes

Observed employee preparing raw meat and switch to preparing ready to eat vegetables with the same gloves. [CA] Properly wash hands with soap, warm water and dry using single use paper towels. Change gloves when switching from handling raw meat to handling ready to eat vegetables. [COS] Employee removed gloves and properly washed hands before returning to food preparation.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

Measured multiple PHF's between 49F-68F including ham, pork, and chicken in cold insert table above the two door under counter cooler. Per PIC, these items were placed in cold inserts less than 2 hours prior. Measured ambient air temperature at 52F. Measured additional PHFs between 45F-86F including brisket, cooked beef, raw beef, chicken organs, beef tendon, meatballs, hot meatballs, and hot tendon on the cold inserts on top of three door under counter cooler. Measured ambient air temperature at 68F. Towards the kitchen exit, measured bean sprouts at 58F in the three door under counter cooler. [CA] PHFs shall be held cold at 41F and below or held hot at 135F and above. [COS] PIC facilitated proper holding temperatures using an ice bath beneath the PHFs on the cold insert table. By the cookline, all PHFs stored within the two door undercounter refrigerator and three door undercounter refrigerator moved to the walk-in cooler to facilitate proper holding temperatures. The table top items were placed on TPHC and educated PIC to throw away items after 4 hours.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K30Other

Official wording

Food storage: food storage containers identified

Inspector’s notes

Observed container of cooked soup stored on the ground in the kitchen area. [CA] Food shall be stored at least 6 inches above the floor on approved shelving to prevent contamination.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
minorCode K36Equipment and utensils

Official wording

Equipment, utensils, linens: Proper storage and use

Inspector’s notes

Observed bowls for food service stored on shelving immediately to the left of the mop sink. [CA] Install a splash guard or barrier near mop sink to prevent clean equipment from possible contamination.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
minorCode K27Other

Official wording

Food separated and protected

Inspector’s notes

Observed unapproved food preparation of dry ingredients in the office. [CA] Food preparation shall only occur in approved areas.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
criticalCode K08Other

Official wording

Time as a public health control; procedures & records

Inspector’s notes

To the left of the cookline, measured bean sprouts at 80F and beef ribs at 120F. Per PIC, PHFs maintained being maintained using TPHC. No time label was placed on PHFs. [CA] When time only is used as a public health control, potentially hazardous foods such as bean sprouts and cooked meat shall be time marked to indicate when item is removed from temperature control and served within 4 hours or discard. [COS] PIC time marked PHF's to be served within 4 hours from when removed from temperature control or discard.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Santa Clara County Department of Environmental Health, Sep 14, 2026 · Original Source

Follow-Up Inspection

Jun 9, 2025

Pass

3 recorded violations

minorCode K21Water, plumbing, and sewage

Official wording

Hot and cold water available

Inspector’s notes

Hot water at the three-compartment ware wash sink measured at 107F. [CA] Hot water shall be supplied at a minimum temperature of at least 120°F measured from the faucet throughout facility except at handwash sinks.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
criticalCode K14Cleaning and sanitizing

Official wording

Food contact surfaces clean, sanitized

Inspector’s notes

Sanitizer concentration on the mechanical dish machine in the main kitchen measured at 0 PPM during active ware washing. [CA] Maintain chlorine in mechanical warewash machine at 50 PPM. [SA] Temporarily utilize the three-compartment sink for manual ware washing until mechanical dish machine is repaired. - Manual warewashing shall be accomplished by using a three-compartment sink where the utensils are first precleaned, washed with hot soapy water, rinsed with hot water, sanitized with an approved method, and air dried. Use 1 TBS of bleach (5.25%) per 1 gal. of water for chlorine solution (100 PPM). Use 1 tbs of quaternary ammonium (10%) per 2 gal. of water for quaternary ammonium (200 PPM). [COS] Instructed employee to rewash and sanitize already washed utensils and equipment.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K35Equipment and utensils

Official wording

Equipment, utensils: Approved, in good repair, adequate capacity

Inspector’s notes

Ambient temperature of the food preparation refrigerator across from the soup preparation line measured at 47F. [CA] Refrigeration must be capable of maintaining PHFs at 41°F or below. Investigate cause and repair in an approved manner.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues

Official record from Santa Clara County Department of Environmental Health, Jun 9, 2025 · Original Source

Routine Inspection

Jun 4, 2025

Conditional Pass

9 recorded violations

minorCode K09Food temperature

Official wording

Proper cooling methods

Inspector’s notes

Observed hotel pan of cooked red rice cooling in ambient temperature kept covered. [CA] Potentially Hazardous Foods (PHFs) shall be cooled rapidly from 135°F to 70°F within 2 hours and from 70°F to 41°F within 4 hours. When cooling PHF's, food may be left uncovered or loosely covered to allow rapid cooling. [COS] Lid was partially uncovered to expedite cooling process.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K44Pests

Official wording

Premises clean, in good repair; Personal/chemical storage; Adequate vermin-proofing

Inspector’s notes

Side door and rear doors of the kitchen maintained opened during inspection. [CA] Keep back door closed at all times to prevent the entrance and harborage of vermin. Employees' personal belongings observed stored in areas of food preparation and/or food storage. [CA] No person shall store clothing or personal effects in any area used for the storage and preparation of food or food contact surfaces. Employees' personal beverages observed stored in areas of food preparation and opened food. [CA] Provide designated location for employees to store personal food and beverages, separated and protected from facility food, food preparation, food storage, and/or food contact surfaces.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
minorCode K21Water, plumbing, and sewage

Official wording

Hot and cold water available

Inspector’s notes

Warm water not provided at the hand wash sink across from the ware washing area. [CA] Handwashing facilities shall be equipped to provide minimum 100°F water under pressure for a minimum of 15 seconds.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
criticalCode K14Cleaning and sanitizing

Official wording

Food contact surfaces clean, sanitized

Inspector’s notes

Sanitizer concentration at the mechanical dish machine in the main kitchen measured at 0 PPM during active ware washing. [CA] Maintain chlorine in mechanical warewash machine at 50 PPM. [COS/SA] All dishes were rewashed and sanitized. Temporarily utilize the three-compartment sink for manual ware washing. Technician arrived on site and serviced dish washer. Chlorine sanitizer at the dish washer measured between 50-100 PPM. ** Manual warewashing shall be accomplished by using a three-compartment sink where the utensils are first precleaned, washed with hot soapy water, rinsed with hot water, sanitized with an approved method, and air dried. Use 1 TBS of bleach (5.25%) per 1 gal. of water for chlorine solution (100 PPM). Use 1 tbs of quaternary ammonium (10%) per 2 gal. of water for quaternary ammonium (200 PPM).

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K41Water, plumbing, and sewage

Official wording

Plumbing approved, installed, in good repair; proper backflow devices

Inspector’s notes

Hot water faucet observed inoperable at the hand wash sink in ware washing area. Observed faucets at the three-compartment sink completely moved and replaced with a long hose. [CA] Repair plumbing fixture and maintain in clean and good repair.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
criticalCode K08Other

Official wording

Time as a public health control; procedures & records

Inspector’s notes

Numerous PHF items subjected to TPHC were not labeled with color coded stickers. Observed employees frantically placing labels upon this Division's arrival. [CA] When time only, rather than time and temperature is used as a public health control, PHFs shall be time marked to indicate when item is removed from temperature control, discarded if not consumed or served within 4 hours, and written procedures shall be readily available for review. [COS] Labels were provided for all items subjected to TPHC. *** Repeat violation. Failure to comply will result in TPHC approval revoked, and all items subjected to temperature control only.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
minorCode K36Equipment and utensils

Official wording

Equipment, utensils, linens: Proper storage and use

Inspector’s notes

Observed cutting board previously used inside the kitchen maintained outside of the facility on a storage rack. [CA] Equipment shall be stored within an approved facility to prevent contamination. All cleaned utensils shall be stored in a clean, dry location where they are not exposed to splash, dust, or other contamination, and at least six inches above the floor.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
minorCode K34Cleaning and sanitizing

Official wording

Warewash facilities: installed/maintained; test strips

Inspector’s notes

Facility lacks test strips to measure sanitizer concentration. [CA] Testing equipment and materials shall be provided to adequately measure the applicable sanitization method used during manual or mechanical warewashing.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

Par-cooked pork chops and pork belly maintained at the grill station measured between 70F to 80F. Employee stated that small portions of the pork chops are grilled at a time and is kept out in ambient temperature. Pork chops are fully cooked on the grill upon orders. Employee stated that the pork chops have been out for approximately one hour. Large hotel pan of cooked pork maintained in the same area measured at 90F. PIC stated that the pork was grilled to be used at another station where the pork is subjected to time as a public health control (TPHC). PIC stated that pork was prepared about an hour prior when the station opened. [CA] PHFs shall be held at 41°F or below or at 135°F or above. - This Division recommended maintained pork chops and pork inside the refrigerator and prepared upon orders or maintain items subjected to TPHC. [COS] Pork chops were grilled for an order. Hotel pan of pork was returned into the walk-in refrigerator to immediately cool.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature

Official record from Santa Clara County Department of Environmental Health, Jun 4, 2025 · Original Source

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