Canvass Re-Inspection
Jan 28, 2026
Pass
0 recorded violations
No violations recorded in this inspection.
Official record from Chicago Department of Public Health, Jan 28, 2026 · Original Source
Restaurant · Chicago, IL
Potbelly Sandwich Works, LLC
111 E Wacker Dr
Last inspected Jan 28, 2026 · View Map ↗ · Compare ↗
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ImprovingThe latest inspection recorded fewer violations than the one before it. Review the dated records below.
The full inspection history
6 inspectionsCanvass Re-Inspection
Jan 20, 2026
Fail
7 recorded violations
notedCode 10Handwashing
Official wording
ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE
Inspector’s notes
5-202.12 (A) : STILL OBSERVING HOT RUNNING WATER TEMPERATURES AT HAND SINKS IN STAFF'S WOMEN'S TOILET ROOM AT 82.0F AND MEN'S AT 80.1F MUST HAVE HOT RUNNING ATER AT 100.0F .MUST REPAIR AND MAINTAIN.(PRIORITY 7-38-030(C)(CITATION ISSUED)
In plain English
Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.
More about handwashing problemsnotedCode 37Food source and labeling
Official wording
FOOD PROPERLY LABELED; ORIGINAL CONTAINER
Inspector’s notes
3-302.12 : MUST LABEL FOOD STORAGE CONTAINERS WHEN FOOD IS NOT IN ORIGINAL PACKAGE.
In plain English
Food came from an unapproved source, was missing required date marks or labels, or was past its use-by date. Knowing where food came from and how old it is helps prevent illness.
More about food source, dating, or labeling problemsnotedCode 47Cleaning and sanitizing
Official wording
FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED
Inspector’s notes
4-501.12 : MUST REPAIR OR REPLACE WORN CUTTING BOARDS TO BE IN GOOD REPAIR.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsnotedCode 49Cleaning and sanitizing
Official wording
NON-FOOD/FOOD CONTACT SURFACES CLEAN
Inspector’s notes
4-601.11(C) : MUST CLEAN EXCESSIVE FOOD DEBRIS BUILD UP FROM ALL INTERIOR & EXTERIOR SURFACES OF EQUIPMENT,PREP COOLERS,SHELVING UNITS,COUNTER TOPS IN PREP AREAS.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsnotedCode 55Cleaning and sanitizing
Official wording
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
Inspector’s notes
6-201.13 : MUST SEAL ALL GAPS,CRACKS AND CREVICES IN WALLS AND AT SERVICE COUNTERS AND UNDERNEATH REAR COUNTER SINK AND WHERE NEEDED.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsnotedCode 56Facility maintenance
Official wording
ADEQUATE VENTILATION & LIGHTING; DESIGNATED AREAS USED
Inspector’s notes
MUST REPAIR OR REPLACE CRACKED LIGHT SHIELDS IN REAR STORAGE AREA AND CLEAN LIGHT SHIELDS THROUGHOUT.
In plain English
Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.
More about building upkeep issuesnotedCode 59Other
Official wording
PREVIOUS PRIORITY FOUNDATION VIOLATION CORRECTED
Inspector’s notes
PREVIOUS PRIORITY FOUNDATION VIOLATION FROM REPORT #2629669 1/13/2026 NOT CORRECTED #38- STILL OBSERVED EVIDENCE OF 15 OR MORE LIVE ROACHES CRAWLING ON FLOOR NEAR & BEHIND COLD HOLDING LINE PREP COOLER,ON THE LEFT SIDE WALL AT ICE CREAM FREEZER,MOTOR OF REAR CHEST FREEZER,ON WALL UNDERNEATH 3- COMPARTMENT SINK DRAIN BOARD,ON FLOOR AT MOPS NEXT TO HOT WATER TANK,ON EXTERIOR OF HOT WATER TANK,ON FLOOR AND WALL OF COUNTER AT BEVERAGE COUNTER AREA AND SEVERAL DEAD . MUST REMOVE DEAD INSECTS .CLEAN AND SANITIZE AREAS. MUST HAVE A PEST CONTROL OPERATOR TO SERVICE PREMISES ON OR AFTER 1/20/26.(PRIORITY 7-42-090)(CITATION ISSUED)
In plain English
An issue that does not fit the common categories. Check the official wording for details.
More about other findingOfficial record from Chicago Department of Public Health, Jan 20, 2026 · Original Source
Canvass Re-Inspection
Jan 13, 2026
Fail
6 recorded violations
notedCode 10Handwashing
Official wording
ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE
Inspector’s notes
STILL OBSERVING HOT RUNNING WATER TEMPERATURES AT HAND SINKS IN STAFF'S WOMEN'S TOILET ROOM AT 82.0F AND MEN'S AT 80.1F MUST HAVE HOT RUNNING ATER AT 100.0F .MUST REPAIR AND MAINTAIN.(PRIORITY 7-38-030(C)(CITATION ISSUED)
In plain English
Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.
More about handwashing problemsnotedCode 37Food source and labeling
Official wording
FOOD PROPERLY LABELED; ORIGINAL CONTAINER
Inspector’s notes
3-302.12 : MUST LABEL FOOD STORAGE CONTAINERS WHEN FOOD IS NOT IN ORIGINAL PACKAGE.
In plain English
Food came from an unapproved source, was missing required date marks or labels, or was past its use-by date. Knowing where food came from and how old it is helps prevent illness.
More about food source, dating, or labeling problemsnotedCode 38Pests
Official wording
INSECTS, RODENTS, & ANIMALS NOT PRESENT
Inspector’s notes
6-501.111 : OBSERVED EVIDENCE OF 6 LIVE ROACHES CRAWLING ON FLOOR NEAR COLD HOLDING LINE PREP COOLER,ON THE LEFT SIDE WALL AND FLOOR AT ICE CREAM FREEZER AND SEVERAL DEAD IN SAME AREA AND UNDERNEATH TEA MACHINE AT BEVERAGE COUNTER AREA. MUST REMOVE DEAD INSECTS .CLEAN AND SANITIZE AREAS. RECOMMENDED TO HAVE A PEST CONTROL OPERATOR TO SERVICE PREMISES ON OR AFTER 1/9/26.(PRIORITY FOUNDATION 7-38-020(A)(CITATION ISSUED)
In plain English
The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.
More about signs of rodents or insectsnotedCode 47Cleaning and sanitizing
Official wording
FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED
Inspector’s notes
4-501.12 : MUST REPAIR OR REPLACE WORN CUTTING BOARDS TO BE IN GOOD REPAIR.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsnotedCode 49Cleaning and sanitizing
Official wording
NON-FOOD/FOOD CONTACT SURFACES CLEAN
Inspector’s notes
4-601.11(C) : MUST CLEAN EXCESSIVE FOOD DEBRIS BUILD UP FROM ALL EXTERIOR SURFACES OF EQUIPMENT,PREP COOLERS,SHELVING UNITS IN PREP AREAS.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsnotedCode 55Cleaning and sanitizing
Official wording
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
Inspector’s notes
6-201.13 : MUST SEAL ALL GAPS,CRACKS AND CREVICES IN WALLS AND AT SERVICE COUNTERS.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsOfficial record from Chicago Department of Public Health, Jan 13, 2026 · Original Source
Canvass
Jan 9, 2026
Fail
6 recorded violations
notedCode 10Handwashing
Official wording
ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE
Inspector’s notes
OBSERVED HOT RUNNING WATER TEMPERATURES AT HAND SINKS IN STAFF'S WOMEN'S TOILET ROOM AT 77.0F AND MEN'S AT 83.3F MUST HAVE HOT RUNNING ATER AT 100.0F .MUST REPAIR AND MAINTAIN.(PRIORITY 7-38-030(C)(CITATION ISSUED)
In plain English
Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.
More about handwashing problemsnotedCode 37Food source and labeling
Official wording
FOOD PROPERLY LABELED; ORIGINAL CONTAINER
Inspector’s notes
MUST LABEL FOOD STORAGE CONTAINERS WHEN FOOD IS NOT IN ORIGINAL PACKAGE.
In plain English
Food came from an unapproved source, was missing required date marks or labels, or was past its use-by date. Knowing where food came from and how old it is helps prevent illness.
More about food source, dating, or labeling problemsnotedCode 38Pests
Official wording
INSECTS, RODENTS, & ANIMALS NOT PRESENT
Inspector’s notes
OBSERVED EVIDENCE OF 6 LIVE ROACHES CRAWLING ON FLOOR NEAR COLD HOLDING LINE PREP COOLER,ON THE LEFT SIDE WALL AND FLOOR AT ICE CREAM FREEZER AND SEVERAL DEAD IN SAME AREA AND UNDERNEATH TEA MACHINE AT BEVERAGE COUNTER AREA. MUST REMOVE DEAD INSECTS .CLEAN AND SANITIZE AREAS. RECOMMENDED TO HAVE A PEST CONTROL OPERATOR TO SERVICE PREMISES ON OR AFTER 1/9/26.(PRIORITY FOUNDATION 7-38-020(A)(CITATION ISSUED)
In plain English
The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.
More about signs of rodents or insectsnotedCode 47Cleaning and sanitizing
Official wording
FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED
Inspector’s notes
MUST REPAIR OR REPLACE WORN CUTTING BOARDS TO BE IN GOOD REPAIR.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsnotedCode 49Cleaning and sanitizing
Official wording
NON-FOOD/FOOD CONTACT SURFACES CLEAN
Inspector’s notes
MUST CLEAN EXCESSIVE FOOD DEBRIS BUILD UP FROM ALL EXTERIOR SURFACES OF EQUIPMENT,PREP COOLERS,SHELVING UNITS IN PREP AREAS.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsnotedCode 55Cleaning and sanitizing
Official wording
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
Inspector’s notes
MUST SEAL ALL GAPS,CRACKS AND CREVICES IN WALLS AND AT SERVICE COUNTERS.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsOfficial record from Chicago Department of Public Health, Jan 9, 2026 · Original Source
Canvass
Feb 25, 2025
Pass
1 recorded violation
notedCode 44Equipment and utensils
Official wording
UTENSILS, EQUIPMENT & LINENS: PROPERLY STORED, DRIED, & HANDLED
Inspector’s notes
OBSERVED UTENSILS NOT FULLY SUBMERGED IN RUNNING WELL WATER FOR ICE CREAM FREEZER. INSTRUCTED TO STORE UTENSILS IN FULLY SUBMERGED RNNING WATER IN BETWEEN USE.
In plain English
Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.
More about equipment or utensil issuesOfficial record from Chicago Department of Public Health, Feb 25, 2025 · Original Source
Canvass
Mar 22, 2024
Pass
2 recorded violations
notedCode 51Water, plumbing, and sewage
Official wording
PLUMBING INSTALLED; PROPER BACKFLOW DEVICES
Inspector’s notes
OBSERVED A LEAK AT THE FAUCET AT THE HANDWASHING SINK IN THE PREP AREA. INSTRUCTED TO REPAIR AND MAINTAIN.
In plain English
The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.
More about water, plumbing, or sewage problemsnotedCode 55Cleaning and sanitizing
Official wording
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
Inspector’s notes
OBSERVED FOOD DEBRIS ON THE FLOORS THROUGHOUT PREP AREA. INSTRUCTED TO DETAIL CLEAN FLOORS UNDER AND BETWEEN COOLING AND COOKING EQUIPMENT.
In plain English
Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.
More about cleaning or sanitizing problemsOfficial record from Chicago Department of Public Health, Mar 22, 2024 · Original Source