Eating & Drinking · Boston, MA

Mandarin Oriental Hotel

Name: Mandarin Oriental Hotel
Address: 776 Boylston St, Boston, MA

776 Boylston St

Last inspected Mar 27, 2026 · View Map ↗ · Compare ↗

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Repeat problemsSerious findings or closures appear in two or more of the last three inspections. Review the dated records below.

The full inspection history

13 inspections

Inspection

Mar 27, 2026

Report filed

1 recorded violation

minorCode 590.006/6-101.11-COther

Official wording

Surface Characteristics-Indoor Areas (C)

Inspector’s notes

Damaged wall board behind employee cafe dish washer. Repair . Replace with smooth durable non porous easily cleanable materials. PIC to email quotes workorders and timeframes of completetion for wall repairs that will be extensive as dishwasher and fixtures will have to be removed to access damaged wall materials. Ceiling tiles above food preparation areas have been replaced with vinyl faced cleanable tiles.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, Mar 27, 2026 · Original Source

Inspection

Feb 27, 2026

Failed (extension granted)

3 recorded violations

criticalCode 590.005/5-402.11-PWater, plumbing, and sewage

Official wording

Backflow Prevention (P)

Inspector’s notes

Receiving area food prep sink with no seperation gap in waste drain. Contact a licensed plumber to install and ensure all proper permits are pulled with ISD plumbing division. Alternative pre sink available for use with seperation gap in the main kitchen.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems

minorCode 590.006/6-101.11-COther

Official wording

Surface Characteristics-Indoor Areas (C)

Inspector’s notes

Several stained tiles above kitchen damaged tile above employee cafe warewashing area damaged wall board behind employee cafe dish washer. Repair. Ceiling tiles above main kitchen and employee cafe service line and warewashing areas constructed of absorbent ceiling tiles. Replace with smooth durable non porous ceiling tiles.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

notedCode L1Other

Official wording

No wording provided in the official record.

Inspector’s notes

Health permit is not posted. Post permit in a visible area.

In plain English

A plain-English explanation is being prepared. The official wording is the authoritative record.

More about inspection finding

Official record from Boston Inspectional Services Department, Feb 27, 2026 · Original Source

Inspection

Feb 20, 2026

Failed

3 recorded violations

notedCode L1Other

Official wording

No wording provided in the official record.

Inspector’s notes

Health permit is not posted. Post permit in a visible area.

In plain English

A plain-English explanation is being prepared. The official wording is the authoritative record.

More about inspection finding

criticalCode 590.005/5-402.11-PWater, plumbing, and sewage

Official wording

Backflow Prevention (P)

Inspector’s notes

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems

minorCode 590.006/6-101.11-COther

Official wording

Surface Characteristics-Indoor Areas (C)

Inspector’s notes

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, Feb 20, 2026 · Original Source

Inspection

Jun 20, 2025

Passed

0 recorded violations

No violations recorded in this inspection.

Official record from Boston Inspectional Services Department, Jun 20, 2025 · Original Source

Inspection

Feb 12, 2025

Passed

0 recorded violations

No violations recorded in this inspection.

Official record from Boston Inspectional Services Department, Feb 12, 2025 · Original Source

Inspection

Oct 23, 2024

Passed

1 recorded violation

minorCode 590.006/6-501.14-CCleaning and sanitizing

Official wording

Cleaning Ventilation Systems Nuisance and Discharge Prohibition (C)

Inspector’s notes

The hood sticker was observed expired on 9.19.24.Provide a proper cleaning from a licensed company.Post new sticker PIC stating that it has been done & will provide an invoice Company to be contacted apply the correct sticker

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Boston Inspectional Services Department, Oct 23, 2024 · Original Source

Inspection

Oct 15, 2024

Failed (extension granted)

2 recorded violations

minorCode 590.004/4-501.11-CEquipment and utensils

Official wording

Good Repair and Proper Adjustment-Equipment (C)

Inspector’s notes

High temp dish machine is not operating.PIC stating that it is leaking.Repair Leak An alternate machine & 3 bay sink are in use

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues

minorCode 590.006/6-501.14-CCleaning and sanitizing

Official wording

Cleaning Ventilation Systems Nuisance and Discharge Prohibition (C)

Inspector’s notes

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Boston Inspectional Services Department, Oct 15, 2024 · Original Source

Inspection

Oct 7, 2024

Failed

2 recorded violations

minorCode 590.004/4-501.11-CEquipment and utensils

Official wording

Good Repair and Proper Adjustment-Equipment (C)

Inspector’s notes

High temp dish machine is not operating.PIC stating that it is leaking.Repair Leak An alternate machine & 3 bay sink are in use

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues

minorCode 590.006/6-501.14-CCleaning and sanitizing

Official wording

Cleaning Ventilation Systems Nuisance and Discharge Prohibition (C)

Inspector’s notes

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Boston Inspectional Services Department, Oct 7, 2024 · Original Source

Inspection

Mar 27, 2024

Passed

1 recorded violation

majorCode 590.004/4-501.114-PFChemicals

Official wording

Manual and Mechanical Warewashing Equipment Chemical Sanitization-Temperature pH Concentration and Hardness (Pf)

Inspector’s notes

Low temp dish machine not reading chlorine.Repair Maintain chlorine 50PPM or per manufactures instructions. Staff instructed to use kitchen machine until repairs are complete.

In plain English

Cleaning products, pesticides, or other chemicals were stored or labeled in a way that could let them get into food. This is serious because chemical contamination can make people sick quickly.

More about chemicals stored or used unsafely

Official record from Boston Inspectional Services Department, Mar 27, 2024 · Original Source

Inspection

Mar 19, 2024

Failed

1 recorded violation

majorCode 590.004/4-501.114-PFChemicals

Official wording

Manual and Mechanical Warewashing Equipment Chemical Sanitization-Temperature pH Concentration and Hardness (Pf)

Inspector’s notes

Low temp dish machine not reading chlorine.Repair Maintain chlorine 50PPM or per manufactures instructions. Staff instructed to use kitchen machine until repairs are complete.

In plain English

Cleaning products, pesticides, or other chemicals were stored or labeled in a way that could let them get into food. This is serious because chemical contamination can make people sick quickly.

More about chemicals stored or used unsafely

Official record from Boston Inspectional Services Department, Mar 19, 2024 · Original Source

Inspection

Jan 4, 2024

Passed

1 recorded violation

minorCode 590.004/4-202.18-CFacility maintenance

Official wording

Ventilation Hood Systems Filters (C)

Inspector’s notes

Hood sticker observed expired. Schedule cleaning appointment.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues

Official record from Boston Inspectional Services Department, Jan 4, 2024 · Original Source

Inspection

Dec 28, 2023

Failed (extension granted)

2 recorded violations

minorCode 590.004/4-202.18-CFacility maintenance

Official wording

Ventilation Hood Systems Filters (C)

Inspector’s notes

Hood sticker observed expired. Schedule cleaning appointment.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues

majorCode 590.005/5-204.11-PFHandwashing

Official wording

Handwashing Sinks-Location and Placement (Pf)

Inspector’s notes

Coffee bar hand sink not working at time of inspection. Work order has been placed per PIC. Additional sinks availbale to wash hands. Proper hand washing observed.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

Dec 12, 2023

Failed

2 recorded violations

minorCode 590.004/4-202.18-CFacility maintenance

Official wording

Ventilation Hood Systems Filters (C)

Inspector’s notes

Hood sticker observed expired. Schedule cleaning appointment.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues

majorCode 590.005/5-204.11-PFHandwashing

Official wording

Handwashing Sinks-Location and Placement (Pf)

Inspector’s notes

Coffee bar hand sink not working at time of inspection. Work order has been placed per PIC. Additional sinks availbale to wash hands. Proper hand washing observed.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.