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Restaurant · Wake County, NC

The Willows At Raleigh Foodservice

2722 Spring Forest Rd

Last inspected Apr 13, 2026 · View Map ↗ · Compare ↗

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Score 90

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More issues recentlyThe latest inspection recorded more violations than the one before it. Review the dated records below.

The full inspection history

3 inspections

1 - Inspection

Apr 13, 2026

Score 90

Official score: 90 · Understand this area’s scale

15 recorded violations

notedCode 2-401.11 (A)Employee health and hygiene

Official wording

Proper eating; tasting; drinking or tobacco use

Inspector’s notes

2-401.11 (A); Core - Observed one covered employee beverage on food preparation table top...Employees shall eat; drink; or use any form of tobacco only in designated areas where the contamination of exposed food; clean equipment and utensils; and other items needing protection can not result...CDI by removing beverage from table top.

In plain English

This covers things like hair restraints, jewelry, clean clothing, eating or drinking in food prep areas, touching ready-to-eat food with bare hands, or not having a sick-employee policy.

More about employee hygiene or health policy issues
notedCode 4-601.11(A)Cleaning and sanitizing

Official wording

Food-contact surfaces: cleaned & sanitized

Inspector’s notes

4-601.11(A); Priority Foundation - Some dried food debris was on electric food slicer that had not been used today...Food contact surfaces shall be clean to sight and touch...CDI by cleaning/sanitizing food slicer.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
majorCode 3-401.14 (F)Food temperature

Official wording

Proper cooking time & temperatures

Inspector’s notes

3-401.14 (F); Priority Foundation - Observed food employee striping chicken fillets on grill top (not completely cooking them) and cooling them in walk-in cooler. Employee used a log for recording cooking and cooling temperatures of chicken...Written procedures for non-continuous cooking of raw animal foods must be approved by the health department before implemented...Provide written procedures to the health department for non-continuous cooking of raw animal foods...Not corrected during inspection.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
notedCode 3-501.16 (A) (1)Food temperature

Official wording

Proper hot holding temperatures

Inspector’s notes

3-501.16 (A) (1); Priority - Tortellini soup was held at 92-156F on kitchen steam table...After properly reheating or cooking; hot TCS* foods shall be kept at 135F or above throughout entire product...CDI by reheating soup. REMINDER: Do not use steam table to reheat foods. This must be done in oven; on grill top or microwave oven.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
notedCode 3-501.16 (A) (2) and (B)Food temperature

Official wording

Proper cold holding temperatures

Inspector’s notes

3-501.16 (A) (2) and (B); Priority - (REPEAT) Several cold TCS* foods were above 41F (see temperature chart)...Unless actively preparing; properly cooling or using time as a public health control (TPHC); cold TCS* foods shall be kept at 41F or less throughout entire product...CDI by properly refrigerating or voluntarily discarding foods and discussed TPHC procedure with PIC and provided TPHC template.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
notedCode 3-501.18Food source and labeling

Official wording

Proper date marking & disposition

Inspector’s notes

3-501.18; Priority - (REPEAT) Several ready-to-eat (RTE) TCS* foods kept more than 24 hours had no dates. Several RTE TCS* foods had dates that were more than 7 days ago...RTE TCS* foods kept more than 24 hours shall have dates (date of preparation/opening package OR use by date OR both); and they shall be discarded if kept longer than 7 days...CDI by placing dates on foods and voluntarily discarded foods kept longer than 7 day. NOTE: Remember that foods that are cooked and cooled and frozen must have freeze and thaw dates on packages.

In plain English

Food came from an unapproved source, was missing required date marks or labels, or was past its use-by date. Knowing where food came from and how old it is helps prevent illness.

More about food source, dating, or labeling problems
notedCode 7-102.11Chemicals

Official wording

Toxic substances properly identified stored & used

Inspector’s notes

7-102.11; Priority Foundation - (REPEAT) Blue liquid was inside spray bottle labeled "multi-quat sanitizer"; and another spray bottle was unlabeled with light blue liquid inside. One multi-quat labeled bottle had clear liquid in it but PIC was unsure what chemical it was (no multi-quat sanitizer used in facility)...Working containers of sanitizers; cleaners; etc. shall be labeled with the names of products inside...CDI by labeling container/bottles or discarding liquid inside bottles. 7-201.11; Priority - (REPEAT) Chemical bottles were stored near/above food items...Chemicals; sanitizers; etc. shall be stored to prevent contamination of food and clean equipment and utensils...CDI by properly storing chemical bottles.

In plain English

Cleaning products, pesticides, or other chemicals were stored or labeled in a way that could let them get into food. This is serious because chemical contamination can make people sick quickly.

More about chemicals stored or used unsafely
notedCode 3-306.11Contamination

Official wording

Contamination prevented during food preparation; storage & display

Inspector’s notes

3-306.11; Priority - (REEAT) Observed several uncovered foods on buffet were unprotected (no lids or sneezeguard; etc.) during breakfast service...Food for consumer self-service shall be protected from contamination by covering with sneezeguard; wrapping; etc...CDI by removing foods on buffet from service to consumer. NOTE: Since buffet is self-service and repeated trips can be made to the buffet by the customer; provide a sign instructing consumers to take a clean plate with each trip to buffet.

In plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
notedCode 3-304.14(B)Cleaning and sanitizing

Official wording

Wiping cloths: properly used & stored

Inspector’s notes

3-304.14(B); Core - Observed wiping cloths stored in bucket of detergent solution; and one moist wiping cloth was on counter top...Moist/soiled in-use wiping cloths shall be kept in approved clean sanitized between uses...Store moist in-use wiping cloths as stated above--NOT in detergent solution.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 4-903.11 (A)Equipment and utensils

Official wording

Utensils; equipment & linens: properly stored; dried & handled

Inspector’s notes

4-903.11 (A); Core - (REPEAT) In kitchen; various dishes and food containers/pots in storage had food contact sides up and unprotected. Several clean utensils/containers were stored in soiled plastic drawers (with food debris) or containers...Clean equipment and utensils shall be stored so they cannot be contaminated...Cover or invert dishes; food containers and pots. Remove food debris and crumbs from utensil storage containers.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
notedCode 4-501.11Cleaning and sanitizing

Official wording

Equipment; food & non-food contact surfaces approved; cleanable; properly designed; constructed & used

Inspector’s notes

4-501.11; Core - Some wire shelving is rusting...Food service equipment shall be kept in good repair...Replace rusty shelves with similar approved equipment.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 4-601.11 (B) and (C)Cleaning and sanitizing

Official wording

Non-food contact surfaces clean

Inspector’s notes

4-601.11 (B) and (C); Core - (REPEAT) Observed soiled wire and solid metal shelves (including shelf undersides); #10 can storage rack; table mounted can opener base; refrigerated drawers under cooking line...Equipment nonfood contact surfaces shall be kept clean...Increase cleaning frequency of surfaces/equipment above.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 5-501.17Cleaning and sanitizing

Official wording

Toilet facilities: properly constructed; supplied & cleaned

Inspector’s notes

5-501.17; Core - (REPEAT) In family bathroom that can used by female foodservice staff; no covered trash receptacle was available...In bathrooms used by females; a covered trash/waste receptacle shall be provided for sanitary disposal...Provide required covered waste receptacle in bathroom used by females.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 5-501.111Facility maintenance

Official wording

Garbage & refuse properly disposed; facilities maintained

Inspector’s notes

5-501.111; Core - Cardboard dumpster had missing top lid and the other was badly cracked...Trash/recycling receptacles shall be kept in good repair...Contact solid waste company to have them replace cardboard dumpster with one that has intact top lids.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
notedCode 6-501.11Cleaning and sanitizing

Official wording

Physical facilities installed; maintained & clean

Inspector’s notes

6-501.11; Core - (REPEAT) At kitchen mop sink faucet; when hot and cold water knobs were completely turned off; water still flowed when splitter was open. Some caulk was missing by splash guards...Physical facilities shall be kept in good repair...Repair mop sink faucet leak; and replace missing caulk. 6-501.12; Core - (REPEAT) Observed soiled vent hood above dish machine areas and soiled walls/flooring under equipment and ice machine...Physical facilities shall be kept clean...Increase cleaning frequency of surfaces above.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Wake County Environmental Services, Apr 13, 2026 · Original Source

1 - Inspection

Oct 6, 2025

Score 94.5

Official score: 94.5 · Understand this area’s scale

13 recorded violations

notedCode 5-202.12Handwashing

Official wording

Handwashing sinks supplied & accessible

Inspector’s notes

5-202.12; Core - Hot water at handsink by dish washing area did not exceed 92F...Hot water of at least 100F shall be provided at all handsinks...Increase hot water to at least 100F at handsink.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
notedCode 4-602.11 (E )Cleaning and sanitizing

Official wording

Food-contact surfaces: cleaned & sanitized

Inspector’s notes

4-602.11 (E ); Core - Interior top of ice machine had some mold build-up...Equipment such as ice machines shall be cleaned frequently enough to prevent mold/soil build-up...Increase ice machine cleaning frequency.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 3-501.16 (A) (2) and (B)Food temperature

Official wording

Proper cold holding temperatures

Inspector’s notes

3-501.16 (A) (2) and (B); Priority - Several cold TCS* foods were above 41F (see temperature chart)...Unless actively preparing; properly cooling or using time as a public health control (TPHC); cold TCS* foods shall be kept at 41F or less throughout entire product...CDI by properly refrigerating or voluntarily discarding foods and discussed TPHC procedure with PIC and provided TPHC template.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
notedCode 3-501.18Food source and labeling

Official wording

Proper date marking & disposition

Inspector’s notes

3-501.18; Priority - A few ready-to-eat (RTE) TCS* foods kept more than 24 hours had no dates...RTE TCS* foods kept more than 24 hours shall have dates (date of preparation/opening package OR use by date OR both)...CDI by placing dates on foods. NOTE: Remember that foods that are cooked and cooled and frozen must have freeze and thaw dates on packages.

In plain English

Food came from an unapproved source, was missing required date marks or labels, or was past its use-by date. Knowing where food came from and how old it is helps prevent illness.

More about food source, dating, or labeling problems
notedCode 7-102.11Chemicals

Official wording

Toxic substances properly identified stored & used

Inspector’s notes

7-102.11; Priority Foundation - Container of sanitizer solution and a few spray bottles were not labeled with the names of their contents...Working containers of sanitizers; cleaners; etc. shall be labeled with the names of products inside...CDI by labeling container/bottles. 7-201.11; Priority - Vomiting/diarrhea clean-up kit with bottles of sanitizer inside were stored above food items...Chemicals; sanitizers; etc. shall be stored to prevent contamination of food and clean equipment and utensils...CDI by properly storing clean-up kit.

In plain English

Cleaning products, pesticides, or other chemicals were stored or labeled in a way that could let them get into food. This is serious because chemical contamination can make people sick quickly.

More about chemicals stored or used unsafely
notedCode 3-501.15Food temperature

Official wording

Proper cooling methods used; adequate equipment for temperature control

Inspector’s notes

3-501.15; Priority Foundation - (REPEAT) Chili macaroni dish in pans were tightly covered with plastic when cooling in walk-in cooler...TCS* foods shall be cooled using shallow containers (2-4 inch food depth); ice-water bath with frequent stirring; arranged for good air flow in refrigerator/freezer and/or loosely covered or completely uncovered if there's no overhead contamination...CDI by uncovering pans of chili macaroni for faster cooling.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
notedCode 3-302.12Food source and labeling

Official wording

Food properly labeled: original container

Inspector’s notes

3-302.12; Core - Bottles of sauces; dressings; cooking oil; etc. were not labeled with their contents...Containers of foods not easy to recognize shall be properly labeled with their contents...Properly label foods in bottles/containers.

In plain English

Food came from an unapproved source, was missing required date marks or labels, or was past its use-by date. Knowing where food came from and how old it is helps prevent illness.

More about food source, dating, or labeling problems
notedCode 3-306.11Contamination

Official wording

Contamination prevented during food preparation; storage & display

Inspector’s notes

3-306.11; Priority - Observed many uncovered foods on buffet were unprotected (no lids or sneezeguard; etc.) during breakfast service...Food for consumer self-service shall be protected from contamination by covering with sneezeguard; wrapping; etc...CDI by removing foods on buffet from service to consumer. NOTE: Since buffet is self-service and repeated trips can be made to the buffet by the customer; provide a sign instructing consumers to take a clean plate with each trip to buffet. 3-305.12; Core - Observed box of potatoes under sink drain line in kitchen...Food shall not be stored under waste/water lines to prevent contamination from possible drips or leaks...CDI by moving box from under drain line.

In plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
notedCode 4-903.11 (A)Equipment and utensils

Official wording

Utensils; equipment & linens: properly stored; dried & handled

Inspector’s notes

4-903.11 (A); Core - At buffet; many plates and silverware were uncovered and exposed to consumer who served themselves at buffet. In kitchen; various dishes and food containers/pots in storage were stored with food contact sides up and unprotected...Clean equipment and utensils shall be stored so they cannot be contaminated...Cover or invert dishes at buffet line; and store silverware with covered food contact surfaces. In kitchen; store dishes and other equipment covered or inverted on clean surfaces.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
notedCode 4-601.11 (B) and (C)Cleaning and sanitizing

Official wording

Non-food contact surfaces clean

Inspector’s notes

4-601.11 (B) and (C); Core - Observed soiled walk-in cooler and other dry storage shelves; refrigerated drawers under cooking line; ice machine front dusty vent filters...Equipment nonfood contact surfaces shall be kept clean...Increase cleaning frequency of surfaces/equipment above.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 5-501.17Cleaning and sanitizing

Official wording

Toilet facilities: properly constructed; supplied & cleaned

Inspector’s notes

5-501.17; Core - In bathrooms used by female foodservice staff; no covered trash receptacles were available in bathrooms...In bathrooms used by females; a covered trash/waste receptacle shall be provided for sanitary disposal...Provide required covered waste receptacle in bathrooms used by females.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 5-501.113 (B)Facility maintenance

Official wording

Garbage & refuse properly disposed; facilities maintained

Inspector’s notes

5-501.113 (B); Core - (REPEAT) A few dumpster sliding doors and top lids were open...Outside trash/recycling receptacles shall have tight-fitting lids and doors...Remind food service staff; housekeeping and maintenance to close doors and lids after discarding garbage.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
notedCode 6-501.11Cleaning and sanitizing

Official wording

Physical facilities installed; maintained & clean

Inspector’s notes

6-501.11; Core - Walk-in cooler freezer had large ice accumulation around interior door (heated metal strip around door not working?) and evaporator fan grate/cover was missing. Some caulk was missing by splash guards...Physical facilities shall be kept in good repair...Repair metal stripping around freezer door so it functions properly; and replace fan cover and caulk. 6-501.12; Core - Observed soiled vent hood and walls above dish machine areas and soiled flooring under cooking line...Physical facilities shall be kept clean...Increase cleaning frequency of surfaces above.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Wake County Environmental Services, Oct 6, 2025 · Original Source

1 - Inspection

Apr 17, 2025

Score 97

Official score: 97 · Understand this area’s scale

4 recorded violations

notedCode 3-501.14(A) The cabbage soup was cooling in the walk-in with a temperature of 158 degrees F at 10:34am. It was still 148 degrees F at 11:20am. Quickly cool cooked foods within 2 hours from 135F to 70FFood temperature

Official wording

Proper cooling time & temperatures

Inspector’s notes

3-501.14(A) The cabbage soup was cooling in the walk-in with a temperature of 158 degrees F at 10:34am. It was still 148 degrees F at 11:20am. Quickly cool cooked foods within 2 hours from 135F to 70F; and within a total of 6 hours from 135F to 41F. CDI - The cabbage soup was transferred to containers no less than 4" deep to facilitate quicker cooling.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
notedCode 3-501.15 Cooling Methods (Pf) - The method of cooling the cabbage soup did not meet parameters to cool within the proper time range. Cooling should be conducted in an ice bathFood temperature

Official wording

Proper cooling methods used; adequate equipment for temperature control

Inspector’s notes

3-501.15 Cooling Methods (Pf) - The method of cooling the cabbage soup did not meet parameters to cool within the proper time range. Cooling should be conducted in an ice bath; with a chill wand or in shallow containers no more than 4" deep. CDI - Cabbage soup was transferred into shallow containers to facilitate quicker cooling.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode 3-305.11 There was a tray of beef tips on the floorin the walk-in cooler and and several trays of food on the fllor in the walk-in freezer. Store food in a cleanContamination

Official wording

Contamination prevented during food preparation; storage & display

Inspector’s notes

3-305.11 There was a tray of beef tips on the floorin the walk-in cooler and and several trays of food on the fllor in the walk-in freezer. Store food in a clean; dry location; not exposed to contamination. Keep at least 6 inches above the floor.

In plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
minorCode 5-501.113(B) The sliding doors on dumpsters and one dumpster lid was open. Keep dumpsterFacility maintenance

Official wording

Garbage & refuse properly disposed; facilities maintained

Inspector’s notes

5-501.113(B) The sliding doors on dumpsters and one dumpster lid was open. Keep dumpster; outside waste containers covered with tight-fitting lids or doors. Remind housekeeping/maintenance to close doors and lids when discarding garbage.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues

Official record from Wake County Environmental Services, Apr 17, 2025 · Original Source

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