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Toronto, ON

Hem Kitchen & Cafe

4401 Sheppard Ave E

Last inspected Nov 21, 2025 · View Map ↗ · Compare ↗

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Repeat problemsSerious findings or closures appear in two or more of the last three inspections. Review the dated records below.

The full inspection history

3 inspections

Inspection

Nov 21, 2025

Closed

The health department recorded a closure at this inspection.

12 recorded violations

majorCode —Handwashing

Official wording

Handwashing stations not conveniently accessible by food handlers - Sec. 7(3)(c)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode —Cleaning and sanitizing

Official wording

Fail to ensure equipment surface cleaned as necessary - Sec. 22

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
majorCode —Facility maintenance

Official wording

Fail to remove garbage when necessary to maintain sanitary condition - Sec. 12

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
majorCode —Pests

Official wording

Fail to maintain records of pest control measures taken - Sec. 13(2)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
majorCode —Pests

Official wording

Fail to protect against harbouring of pests - Sec. 13(1)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
majorCode —Chemicals

Official wording

Use utensils not non-toxic in contact with food - Sec. 8(2)(a)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

Cleaning products, pesticides, or other chemicals were stored or labeled in a way that could let them get into food. This is serious because chemical contamination can make people sick quickly.

More about chemicals stored or used unsafely
criticalCode —Pests

Official wording

Food premise maintained in manner permitting health hazard (Rodents) - Sec. 7(1)(a)(i)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
criticalCode —Contamination

Official wording

Fail to protect food from contamination or adulteration - Sec. 26(1)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
minorCode —Facility maintenance

Official wording

Food premise not maintained with food handling room in sanitary condition - Sec. 7(1)(e)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
notedCode —Other

Official wording

Fail to ensure presence of food handler or supervisor during all hours of operation - Sec. 32

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode —Handwashing

Official wording

Fail to maintain handwashing stations (liquid soap and paper towels) - Sec. 7(3)(c)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode —Cleaning and sanitizing

Official wording

Fail to clean multi-service articles after use - Sec. 21(1)

Inspector’s notes

One or more crucial infractions were observed under the Food Premises Regulation that present an immediate health hazard that cannot be corrected during an inspection.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Toronto Public Health – DineSafe, Nov 21, 2025 · Original Source

Inspection

Aug 19, 2025

Pass

0 recorded violations

No violations recorded in this inspection.

Official record from Toronto Public Health – DineSafe, Aug 19, 2025 · Original Source

Inspection

Aug 6, 2025

Conditional Pass

5 recorded violations

criticalCode —Facility maintenance

Official wording

Food premise maintained in manner permitting adverse effect on food - Sec. 7(1)(a)(iii)

Inspector’s notes

One or more significant infractions were observed under the Food Premises Regulation during an inspection.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
majorCode —Pests

Official wording

Fail to protect against harbouring of pests - Sec. 13(1)

Inspector’s notes

One or more significant infractions were observed under the Food Premises Regulation during an inspection.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
minorCode —Pests

Official wording

Fail to protect against entry of pests - Sec. 13(1)

Inspector’s notes

One or more significant infractions were observed under the Food Premises Regulation during an inspection.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
majorCode —Handwashing

Official wording

Handwashing stations not conveniently accessible by food handlers - Sec. 7(3)(c)

Inspector’s notes

One or more significant infractions were observed under the Food Premises Regulation during an inspection.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode —Equipment and utensils

Official wording

Use food equipment not in good repair - Sec. 8(1)(b)

Inspector’s notes

One or more significant infractions were observed under the Food Premises Regulation during an inspection.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues

Official record from Toronto Public Health – DineSafe, Aug 6, 2025 · Original Source

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