Retirement Home · Waterloo Region, ON

Chartwell Westmount Retirement Residence

Name: Chartwell Westmount Retirement Residence
Address: 190 David Bergey Dr, Waterloo Region, ON

190 David Bergey Dr

Last inspected Apr 23, 2026 · View Map ↗ · Compare ↗

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Infractions found

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Repeat problemsSerious findings or closures appear in two or more of the last three inspections. Review the dated records below.

The full inspection history

6 inspections

Compliance Inspection

Apr 23, 2026

Infractions found

4 recorded violations

minorCode —Handwashing

Official wording

Hand washing basin with supplies of soap and paper towels in dispensers

Inspector’s notes

Corrected During Inspection: Provide soap in a dispenser at hand basin in the food preparation area

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

Official wording

Equipment, utensils, multi-service articles and all food contact surfaces are properly constructed and maintained

Inspector’s notes

Not in Compliance

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

minorCode —Handwashing

Official wording

Separate hand washing basin provided for food handlers

Inspector’s notes

Corrected During Inspection: Ensure hand washing basin is unobstructed and accessible for hand washing

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

Official wording

Garbage and waste (solid or liquid) collected and removed to ensure sanitary condition of premise

Inspector’s notes

Not in Compliance: Collect and remove garbage and waste as necessary to maintain sanitary conditions

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues

Official record from Region of Waterloo Public Health (Check It! We Inspect It.), Apr 23, 2026 · Original Source

Compliance Inspection

Dec 15, 2025

Infractions found

4 recorded violations

criticalCode —Contamination

Official wording

Food protected from contamination or adulteration

Inspector’s notes

Corrected During Inspection: Cover all food in storage

In plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination

minorCode —Pests

Official wording

Food premise is protected against the entry and harbouring of pests

Inspector’s notes

Not in Compliance: Provide tightly sealed entrances and / or screened entrances to prevent the entry of insects, birds, rodents, and other pests

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects

minorCode —Cleaning and sanitizing

Official wording

Equipment, utensils, multi-service articles and all food contact surfaces are properly constructed and maintained

Inspector’s notes

Not in Compliance: Ensure equipment, utensils and or multi-service articles are cleaned and sanitized

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

minorCode —Cleaning and sanitizing

Official wording

Floors, walls, and ceilings clean and in good repair and maintained in a sanitary manner

Inspector’s notes

Not in Compliance: Ensure ceilings are kept clean and in good repair

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Region of Waterloo Public Health (Check It! We Inspect It.), Dec 15, 2025 · Original Source

Compliance Inspection

Aug 25, 2025

Re-inspection required

4 recorded violations

criticalCode —Other

Official wording

Food is held at 4�C (40�F) or less

Inspector’s notes

Not in Compliance: Adjust or repair the refrigeration unit immediately. Do not store any hazardous foods in the unit until it is able to maintain hazardous foods at 4�C (40�F) or less, Ensure all hazardous foods are stored at 4�C (40�F) or less

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

criticalCode —Contamination

Official wording

Food protected from contamination or adulteration

Inspector’s notes

Not in Compliance: Cover all food in storage, Store raw foods separate and below cooked / ready-to-eat foods

In plain English

More about food not protected from contamination

minorCode —Cleaning and sanitizing

Official wording

Equipment, utensils, multi-service articles and all food contact surfaces are properly constructed and maintained

Inspector’s notes

Not in Compliance: Ensure equipment, utensils and or multi-service articles are cleaned and sanitized

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

criticalCode —Equipment and utensils

Official wording

Refrigeration and hot-holding equipment maintained

Inspector’s notes

Not in Compliance: Provide easily readable thermometer in refrigeration or hot-holding equipment

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues

Official record from Region of Waterloo Public Health (Check It! We Inspect It.), Aug 25, 2025 · Original Source

Compliance Inspection

Apr 16, 2025

Infractions found

4 recorded violations

minorCode —Cleaning and sanitizing

Official wording

Floors, walls, and ceilings clean and in good repair and maintained in a sanitary manner

Inspector’s notes

Not in Compliance: Ensure ceilings are kept clean and in good repair

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

minorCode —Cleaning and sanitizing

Official wording

Cloths and towels maintained in clean, good repair and not used for other purposes

Inspector’s notes

Corrected During Inspection: Change sanitizing solution for wiping cloths at a minimum of every 2 hours, or as often as necessary, to maintain the solution clean and sanitary at all times, Ensure wiping cloths are kept in a sanitizing solution when not in use

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

criticalCode —Contamination

Official wording

Food protected from contamination or adulteration

Inspector’s notes

Not in Compliance: Cover all food in storage

In plain English

More about food not protected from contamination

minorCode —Cleaning and sanitizing

Official wording

Equipment, utensils, multi-service articles and all food contact surfaces are properly constructed and maintained

Inspector’s notes

Not in Compliance: Ensure equipment, utensils and or multi-service articles are cleaned and sanitized

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Region of Waterloo Public Health (Check It! We Inspect It.), Apr 16, 2025 · Original Source

Compliance Inspection

Dec 12, 2024

Infractions found

2 recorded violations

minorCode —Cleaning and sanitizing

Official wording

Equipment, utensils, multi-service articles and all food contact surfaces are properly constructed and maintained

Inspector’s notes

Not in Compliance

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

minorCode —Cleaning and sanitizing

Official wording

Cloths and towels maintained in clean, good repair and not used for other purposes

Inspector’s notes

Not in Compliance: Change sanitizing solution for wiping cloths at a minimum of every 2 hours, or as often as necessary, to maintain the solution clean and sanitary at all times, Ensure wiping cloths are kept in a sanitizing solution when not in use

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Region of Waterloo Public Health (Check It! We Inspect It.), Dec 12, 2024 · Original Source

Compliance Inspection

Aug 6, 2024

Infractions found

4 recorded violations

criticalCode —Contamination

Official wording

Food protected from contamination or adulteration

Inspector’s notes

Not in Compliance: Protect food from contamination and adulteration

In plain English

More about food not protected from contamination

minorCode —Cleaning and sanitizing

Official wording

Equipment, utensils, multi-service articles and all food contact surfaces are properly constructed and maintained

Inspector’s notes

Not in Compliance

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

minorCode —Cleaning and sanitizing

Official wording

Floors, walls, and ceilings clean and in good repair and maintained in a sanitary manner

Inspector’s notes

Not in Compliance: Cleaning required around, under, and behind kitchen equipment, counters, and baseboards, Ensure floors are kept clean and in good repair

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

minorCode —Cleaning and sanitizing

Official wording

Cloths and towels maintained in clean, good repair and not used for other purposes

Inspector’s notes

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Region of Waterloo Public Health (Check It! We Inspect It.), Aug 6, 2024 · Original Source