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Santa Clara County, CA

Hey Chicken Cupertino

19540 Vallco Py # 110

Last inspected Jul 9, 2025 · View Map ↗ · Compare ↗

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Repeat problemsSerious findings or closures appear in two or more of the last three inspections. Review the dated records below.

The full inspection history

7 inspections

Routine Inspection

Jul 9, 2025

Pass

6 recorded violations

minorCode K05Handwashing

Official wording

Hands clean, properly washed; gloves used properly

Inspector’s notes

Employee observed changing disposable glove between changing tasks without washing their hands. [CA] Employees shall properly wash hands with warm water, soap, and single-use paper towels prior to putting on disposable gloves to handle food.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode K34Cleaning and sanitizing

Official wording

Warewash facilities: installed/maintained; test strips

Inspector’s notes

The three compartment warewash sink is partially obstructed by two-door upright reach-in cooler. [CA] The three compartment sink shall be unobstructed so that employees can properly warewash (wash, rinse, sanitize) all food contact utensils/equipment.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K01Permits, training, and postings

Official wording

Demonstration of knowledge; food safety certification

Inspector’s notes

1) Food safety certificate for manager is not available. [CA] Food facilities that prepare, handle, or serve non-prepackaged potentially hazard foods shall have at least one valid Food Safety Certificate available for review. 2) Employee food handler cards are not available. [CA] Employees that handles, prepares, or serves food shall have a valid food handler card available within 30 days from their date of hire.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
minorCode K26Food temperature

Official wording

Approved thawing methods used; frozen food

Inspector’s notes

Observed raw chicken thawing in room temperature on the prep table and in standing water in the food preparation sink. [CA] Frozen potentially hazardous food shall only be thawed in one of the following ways: 1) under refrigeration that maintains the food temperature at 41°F or below, 2) completely submerged under potable running water for a period not to exceed two hours at a water temperature of 70°F or below, and with sufficient water velocity to agitate and flush off loose particles into the sink drain, 3) in a microwave oven if immediately followed by immediate preparation, 4) as part of a cooking process.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

Various fried chicken measured at improper hot holding temperatures. Chicken wings, popcorn chicken, chicken tenders, fried chicken drumstick measured between 93 to 110F. [CA] Potentially hazardous foods when hot holding shall be held at or above 135F. [SA] Per employee, the chicken were prepared within the last hour and agreed that the chicken will now be subject to time where it is time-marked to be discarded if not used within the next 3 hours. Provided operator with TPHC handout.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K24Permits, training, and postings

Official wording

Person in charge present and performing duties

Inspector’s notes

A person in charge is not available at time of inspection. [CA] A designated person in charge (PIC) with knowledge of the facility's operation and food safety shall be available at all times when facility is operating.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues

Official record from Santa Clara County Department of Environmental Health, Jul 9, 2025 · Original Source

Follow-Up Inspection

Jan 13, 2025

Pass

0 recorded violations

No violations recorded in this inspection.

Official record from Santa Clara County Department of Environmental Health, Jan 13, 2025 · Original Source

Routine Inspection

Jan 8, 2025

Conditional Pass

11 recorded violations

minorCode K01Permits, training, and postings

Official wording

Demonstration of knowledge; food safety certification

Inspector’s notes

1) Food Safety Certificate for Manager is not available for review. [CA] Food facilities that prepare, handle, or serve non-prepackaged potentially hazard foods shall have a valid Food Safety Certificate available for review. 2) Food handler cards for employees are not available for review. [CA] All employees that handles or serves food shall have a valid food handler card available within 30 days from their date of hire.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
minorCode K24Permits, training, and postings

Official wording

Person in charge present and performing duties

Inspector’s notes

The person in charge (PIC) is not present during operating hours.[CA] A PIC who is responsible for operation of facility and has knowledge of safe food handling practices related to the facility's operation shall be present at the food facility during all hours of operation

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
minorCode K48Other

Official wording

Plan review

Inspector’s notes

An unapproved tabletop deep fryer is added to the facility used on the prep table away from the ventilation hood. [CA] The addition of new cooking equipment requires submittal to this department's plan check for review and approval. Cooking equipment are required to be used under the ventilation hood to effectively remove cooking odors, smokes, steam, grease, heat, and vapors. Remove unapproved equipment from facility.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
minorCode K34Cleaning and sanitizing

Official wording

Warewash facilities: installed/maintained; test strips

Inspector’s notes

Lacking chemical test strips to measure sanitizer. [CA] Means for adequately measuring the applicable sanitization method must be readily available (ex. Sanitizer test strips, thermal strips).

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
criticalCode K05Handwashing

Official wording

Hands clean, properly washed; gloves used properly

Inspector’s notes

Improper and lack of handwashing observed by employees. Employees changed tasked to handle food with only changing gloves without washing hands; employee handled the trash bin and then immediately handled food with the same hands. [CA] Employees shall properly wash hands using water, soap, and single-use paper towels prior to handling food and prior to putting on disposable gloves to handle food. [COS] Employee was stopped and asked to wash hands.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode K35Equipment and utensils

Official wording

Equipment, utensils: Approved, in good repair, adequate capacity

Inspector’s notes

Ambient temperature of the walk-in cooler is measured at 52F. [CA] Refrigeration must be capable of maintaining PHFs at 41°F or below.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
minorCode K40Cleaning and sanitizing

Official wording

Wiping cloths: properly used, stored

Inspector’s notes

Wiping towels are used, reused, and stored on the food prep surfaces. [CA] Wiping towels shall be stored in sanitizing solution of an approved concentration when not in use (100 ppm - chlorine, 200 ppm - quaternary ammonium).

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
criticalCode K06Handwashing

Official wording

Adequate handwash facilities supplied, accessible

Inspector’s notes

Lack of soap and single-use paper towels at the only handwash sink located in the kitchen. [CA] All handwash sinks shall be able to provide warm water, soap, and single-use paper towels for employees to properly wash their hands when required.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
criticalCode K13Contamination

Official wording

Food in good condition, safe, unadulterated

Inspector’s notes

Employee moved trash bin with his hands and then immediately handled battered chicken with the same hands. [CA] Employees shall not adulterate food. [COS] Battered chicken and the batter was discarded into the trash by employee.

In plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

Potentially hazardous foods measured at improper holding temperatures. - Under the heat lamp located across the cook line are fried chicken measured at 90-101F. Per employee, the chicken was cooked within the last 30 minutes. - Inside the walk-in cooler, raw chicken is measured at 52-54F. [CA] Potentially hazardous foods when hot holding shall be held at or above 135F; if cold holding shall be held at or below 41F. [SA] The fried chicken will be placed under time as a public health control and discarded if not served/used within 4 hours from when it was prepared. [COS] Raw chicken inside the walk-in cooler were discarded by employee.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
criticalCode K14Cleaning and sanitizing

Official wording

Food contact surfaces clean, sanitized

Inspector’s notes

Employee observed warewashing equipment and utensils without completing the sanitizing step. [CA] Manual warewashing shall be accomplished by using a three-compartment sink where the utensils are first precleaned, washed with hot soapy water, rinsed with hot water, sanitized with an approved method, and air dried. Use 1 TBS of bleach (5.25%) per 1 gal. of water for chlorine solution (100 PPM). Use 1 tbs of quaternary ammonium (10%) per 2 gal. of water for quaternary ammonium (200 PPM). [COS] Employee prepared the sanitizing solution at the three compartment sink and measured at 100 ppm chlorine.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Santa Clara County Department of Environmental Health, Jan 8, 2025 · Original Source

Follow-Up Inspection

Oct 15, 2024

Pass

0 recorded violations

No violations recorded in this inspection.

Official record from Santa Clara County Department of Environmental Health, Oct 15, 2024 · Original Source

Routine Inspection

Oct 15, 2024

Pass

0 recorded violations

No violations recorded in this inspection.

Official record from Santa Clara County Department of Environmental Health, Oct 15, 2024 · Original Source

Follow-Up Inspection

Oct 9, 2024

Closed

The health department recorded a closure at this inspection.

1 recorded violation

criticalCode K23Pests

Official wording

No rodents, insects, birds, or animals

Inspector’s notes

At time of follow-up inspection, the following was observed: - Two dead cockroaches near the handwash sink located behind the front counter. - One dead cockroach observed under the three compartment sink. - Two live cockroaches on glue traps from the kitchen - One live cockroach on glue trap located under soda dispenser - One live nymph cockroach on the walk-in cooler. Review most recent pest control service report dated 9/27/24. [CA] The premises of each food facility shall be kept free of vermin. A food facility shall not operate when there is a vermin infestation that has resulted in the contamination of food contact surfaces, food packaging, utensils, food equipment, or adulteration of food(s). The food facility shall cease operation of the food facility immediately. The food facility shall remain closed until: there is no longer evidence of a vermin infestation; all contaminated surfaces have been cleaned and sanitized; and contributing factors such as cleaning, repairs, and the elimination of harborages have been resolved.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects

Official record from Santa Clara County Department of Environmental Health, Oct 9, 2024 · Original Source

Follow-Up Inspection

Sep 27, 2024

Closed

The health department recorded a closure at this inspection.

3 recorded violations

minorCode K44Pests

Official wording

Premises clean, in good repair; Personal/chemical storage; Adequate vermin-proofing

Inspector’s notes

Observed big gap at the back door of the kitchen. [CA] Seal all gaps and holes in facility to prevent vermin entry.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
criticalCode K23Pests

Official wording

No rodents, insects, birds, or animals

Inspector’s notes

Reviewed pest control report dated on 9/18/2024, 9/19/2024 and 9/23/2024. According to recent pest control report (9/23/2024), live cockroaches were observed. Observed 4+ adult live cockroaches in near cookline floor, near fridge area, behind prep fridge in kitchen. Observed 20+ dead cockroaches on the floor throughout kitchen area. [CA] The premises of each food facility shall be kept free of vermin. A food facility shall not operate when there is a vermin infestation that has resulted in the contamination of food contact surfaces, food packaging, utensils, food equipment, or adulteration of food(s). The food facility shall cease operation of the food facility immediately. The food facility shall remain closed until: there is no longer evidence of a vermin infestation; all contaminated surfaces have been cleaned and sanitized; and contributing factors such as cleaning, repairs, and the elimination of harborages have been resolved.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
minorCode K35Equipment and utensils

Official wording

Equipment, utensils: Approved, in good repair, adequate capacity

Inspector’s notes

Observed heavy grease built up on the rack on top of 3 compartment sink. Grease almost dripped to 3 compartment sink. [CA] Clean and maintain equipment.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues

Official record from Santa Clara County Department of Environmental Health, Sep 27, 2024 · Original Source

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