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Santa Clara County, CA

Pho Hoa & Jazen Tea

3147 Mission College Bl

Last inspected Sep 14, 2026 · View Map ↗ · Compare ↗

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Repeat problemsSerious findings or closures appear in two or more of the last three inspections. Review the dated records below.

The full inspection history

6 inspections

Routine Inspection

Sep 14, 2026

Pass

8 recorded violations

minorCode K23Pests

Official wording

No rodents, insects, birds, or animals

Inspector’s notes

Flies observed in back prep area. [CA] Food facility shall be kept free of non-disease carrying insects, weevils, ants, gnats, and fruit flies.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
criticalCode K09Food temperature

Official wording

Proper cooling methods

Inspector’s notes

1) Fried chicken on cooling rack measured to be 90F. Per employee chicken was fried around 10:00AM about 4 hours prior. Fried chicken observed to be in deep baskets. [CA] After heating or hot holding, Potentially Hazardous Foods (PHFs) shall be cooled rapidly from 135°F to 70°F within 2 hours and from 70°F to 41°F within 4 hours. Approved cooling methods include: 1) Placing the food in shallow pans 2) Separating the food into thinner or smaller portions. 3) Using rapid cooling equipment (Ex. blast chiller) 4) Using containers that facilitate heat transfer (ex. stainless steel) 5) Adding ice as an ingredient. 6) Using ice paddles 7) Using an ice bath and stirring frequently 8) Accordance with a HACCP plan. Cooling foods shall have enough space around the containers for cold air to circulate, be loosely covered, or uncovered and stirred as frequently needed to evenly cool. Recommend: Using sheet pans and spreading out fried chicken into thin layers to quickly cool down chicken. [COS] Chicken was VC&D.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K45Cleaning and sanitizing

Official wording

Floor, walls, ceilings: built,maintained, clean

Inspector’s notes

1) Walls by door frames observed to have finish peeling. [CA] Repair wall finishes. 2) Back door observed to be kept open when not in use. [CA] Keep back door close to prevent vermin entry.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K34Cleaning and sanitizing

Official wording

Warewash facilities: installed/maintained; test strips

Inspector’s notes

3-comp dish sink observed to used to be thawing containers of soup base. [CA] Use 2-compartment prep sink for thawing foods. Keep 3-comp sink exclusively for dishwashing to prevent cross contamination.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K35Equipment and utensils

Official wording

Equipment, utensils: Approved, in good repair, adequate capacity

Inspector’s notes

1) Soup cookline prep cooler observed to have one door held down with tape [CA] Repair the door. 2) Sprinkler arm in ventilation hood observed to be held with string. [CA] Repair sprinkler arm.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
minorCode K27Other

Official wording

Food separated and protected

Inspector’s notes

Containers of dry bulk seasonings in dry storage room observed to be kept without lids.[CA] Keep dry bulk seasonings covered with tight fitting lids when not in use to prevent cross contamination.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
minorCode K06Handwashing

Official wording

Adequate handwash facilities supplied, accessible

Inspector’s notes

1) Handwash sink in drinks area observed to be blocked by ice bucket. Handwash sink by prep sink observed to have equipment inside [CA] Keep handwash sink clear and easily accessible. [COS] Handwash sink was clear. 2) Handwash sink in drinks area observed to be missing splash guard. [CA] Install 6 inch splash guard to prevent cross contamination of clean equipment and food stored near handwash sink.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

1) Prep cooler by cookline insert measured to have: -Tripe -44F -Raw Sliced beef -46F -Cooked sliced beef -48F -Tofu -49F -Tendon - 49F Reach in portion of cooler measured to have PHFs at 41F or under (see measured observations). Per operator cooler has had minor issues due to current heat wave and is being monitored . Insert observed to have some meats in ice bath with ice just at the bottom. 2) Milk in drink area in two ice bath measured to be -Milk at 46F -Milk at 48F Per operator milk was about for about 1.5 hours. Ice bath observed to only have ice covering the bottom inch of milk containers. [CA] Ensure PHFs are maintained at 41F and below for cold holding. Ice baths shall have ice AND water that reaches partially up sides of PHF container. [COS] Per employee beef was just restocked at the end of lunch. Tofu and tendon were there mid lunch. Tofu and Tendon were VC&D. New PHFs were placed out and ice bath was prepared with ice water to effectively hold temperature. Milk was returned to reach in coolers.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature

Official record from Santa Clara County Department of Environmental Health, Sep 14, 2026 · Original Source

Follow-Up Inspection

Mar 31, 2026

Pass

0 recorded violations

No violations recorded in this inspection.

Official record from Santa Clara County Department of Environmental Health, Mar 31, 2026 · Original Source

Routine Inspection

Mar 24, 2026

Pass

6 recorded violations

criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

MAJOR: 1) Sandwich prep cooler at side of cookline observed to have PHFs stored above the fill line. PHFs measured to be: -Bean sprouts at 50F -Cubed tofu at 54F -Cut tomatoes at 53F [CA] Keep PHFs at 41F and below for cold holding. Keep PHFs below fill line of prep cooler insert portion. 2) Pho cookline prep cooler inserts measured to be: -Chicken at 51F -Fried tofu at 67F (per employee tofu was made about 2 hours prior) Other PHFs in cold holding insert on the left side measured to be below 41F. Only PHFs on right side measured to be out of temperature. [CA] Keep PHFs at 41F and below for cold holding. 3) Boba measured to be 68F. No label observed. [CA] Keep PHFs at 41F and below for cold holding. MINOR: 4) Eggs and bean sprouts observed to be on shelf by walk in cooler. Per employee, PHFs were just delivered in the last 20 minutes. No employee observed to be working on moving PHFs into walk in cooler. Bean sprouts measured to be 47F and eggs measured to be 46F. [CA]PHF recieved may be received at =45°F if cooled to =41°F within 4 hours. Move PHFs into coolers to immediately to cool foods. [COS] 1)Excess PHFs from sandwich prep cooler were moved into cooler reach in. Whole avocados and were removed from prep cooler insert and replaced with PHFs. 2)PHFs in pho cookline cold holding had ice added to them. 3)Boba will be kept on TPHC(time as public health control). Train in employees at boba bar with TPHC SOPs. TPHC allows PHFs to be stored out of temperature control for immediate service use for up to 4 hours and must be discarded if not consumed. PHFs under TPHC will have time tracked. Boba had time label retroactively added for 10:20-14:20

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K27Other

Official wording

Food separated and protected

Inspector’s notes

Cooked shrimp in sealed plastic bag observed to be stored inside same container as raw salmon in prep cooler. [CA] Store ready to eat foods and produce above and separated from raw meat to prevent cross contamination. [COS] Bag was cleaned and removed from raw salmon container

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
minorCode K06Handwashing

Official wording

Adequate handwash facilities supplied, accessible

Inspector’s notes

Paper towels at handwash sink by entry way to kitchen by rice cookers observed to be missing paper towels. [CA] Handwash sinks shall be fully stocked at all times. [COS] Operator restocked handwash sink with paper towels.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode K35Equipment and utensils

Official wording

Equipment, utensils: Approved, in good repair, adequate capacity

Inspector’s notes

Walk in freezer observed to have ice around seal and gasket of door [CA] Maintain freezer door in good repair.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
minorCode K01Permits, training, and postings

Official wording

Demonstration of knowledge; food safety certification

Inspector’s notes

2 food handler card observed to be expired. [CA] Each food handler shall maintain a valid food handler card for the duration of his or her employment as food handler. A valid food handler card shall be provided within 30 days of after the date of hire.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
minorCode K45Cleaning and sanitizing

Official wording

Floor, walls, ceilings: built,maintained, clean

Inspector’s notes

Wall finish observed to be bubbling and gapping at corner behind cooklikne. [CA] Repair wall finish and maintain in good repair.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Santa Clara County Department of Environmental Health, Mar 24, 2026 · Original Source

Follow-Up Inspection

Sep 22, 2025

Pass

0 recorded violations

No violations recorded in this inspection.

Official record from Santa Clara County Department of Environmental Health, Sep 22, 2025 · Original Source

Routine Inspection

Sep 18, 2025

Pass

3 recorded violations

criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

MAJOR: 1) Prep cooler across from cookline measured to have: -Sliced chicken at 51F -Sliced cooked brisket at 51F -Tendon at 55F -Rice noodles at 50F -Sliced chicken (inside reach in portion) at 49F -Fried tofu at 50F -Ambient temperature at 49F -Cooked duct at 53F. -Cooked shrimp at 63F (per employee shrimp was cooked within the last hour) Per employee prep cooler is kept empty over night and was stocked from walk in cooler prior to opening within the last 30-40 minutes. 2) Bean sprouts measured to have been 56F. Bean sprouts in ice bath with not enough ice. 3) Side cookline prep cooler inserts measured to have: -Cut tofu at 50F -Cut tomatoes at 52F (per employee tomatoes were cut within the last 15 minutes) -Bean sprouts at 53F -Sliced cooked chicken at 53F PHFs in cookline prep cooler inserts observed to be stocked on top of cold holding inserts. Inserts observed to be full of ice and all PHFs observed to be stocked on top of ice above the fill line. PHFs inside cooler reach in portion measured to be 39F and below. MINOR: 4) Milks in ice bath measured to be: -Coconut milk at 43F -Milk at 42F -Condensed milk at 48F Ice bath observed to not have water. and all PHFs were sitting ontop of ice. [CA] Keep PHFs at 41F and below for cold holding. Keep PHFs inside prep cooler fill line to keep PHFs cold. Ensure ice baths have enough ice and water to submerge sides of containers of PHFs. [COS] 1)All PHFs were returned to walk in cooler and PHFs left in prep unit cold inserts were labeled with time to be discarded within 4 hours. Facility has preexisting TPHC procedures and shall temporary add these PHFs to TPHC procedures until cooler is repaired. After about 1.5 hours cooler measured to be 45F. 2)Per employee bean sprouts were just stocked from walk in cooler in the last 30 minutes. More ice was added to bean sprouts containers and water measured to be 32F. 3)Per employee cooler was stocked about 1 hour prior. All ice was empty from the containers in cold holding insert and PHFs were placed directly into inserts. Any extra PHFs over the fill line was placed in reach in drawer portion of cooler. 4)Ice was added to ice bath at boba bar to keep ice water level to submerge sides of containers.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K26Food temperature

Official wording

Approved thawing methods used; frozen food

Inspector’s notes

Thawing shrimp observed on bottom of cart. [CA] Frozen potentially hazardous food shall only be thawed in one of the following ways: 1) under refrigeration that maintains the food temperature at 41°F or below, 2) completely submerged under potable running water for a period not to exceed two hours at a water temperature of 70°F or below, and with sufficient water velocity to agitate and flush off loose particles into the sink drain, 3) in a microwave oven if immediately followed by immediate preparation, 4) as part of a cooking process.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K06Handwashing

Official wording

Adequate handwash facilities supplied, accessible

Inspector’s notes

Handwash sink in back kitchen by ice machine observed to be missing soap. Other fully stocked and functional handwash sink available in back kitchen area. [CA] Provide handwashing cleanser in dispenser at handwash stations at all times. [COS] Employee refilled soap.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems

Official record from Santa Clara County Department of Environmental Health, Sep 18, 2025 · Original Source

Routine Inspection

May 14, 2025

Pass

5 recorded violations

minorCode K09Food temperature

Official wording

Proper cooling methods

Inspector’s notes

Meat bones measured to be 68F in walk in cooler. Per employee meat bones cooked 3-4 hours prior. [CA] Keep PHFs in small containers to cool PHFs faster.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

1) Collagen stock measured to be 54F and 56F. Per chef, stock is being used throughout day for making stock and has been out for 2 hours. Tofu being actively measured to be 56F. Per employee she was prepping tofu between cooking. [CA] PHFs shall be held at 41°F or below or at 135°F or above. Use only small portions of food during preparation so that it does not exceed the maximum amount of time allowed for diligent prep (2 hours). [COS] Employee placed broth and tofu into reach in cooler. MINOR: Beans sprouts out for use measured to be 48F. [CA] Maintain PHFs at 41F and below for cold holding. [COS] Employee added more ice to ice bath.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K44Pests

Official wording

Premises clean, in good repair; Personal/chemical storage; Adequate vermin-proofing

Inspector’s notes

Back door observed to be kept open at time of inspection [CA] Keep front and back door closed when not in use to prevent entry of vermin.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
minorCode K40Cleaning and sanitizing

Official wording

Wiping cloths: properly used, stored

Inspector’s notes

Wet wiping cloths observed to be on food prep surfaces. [CA] Wiping clothes shall be stored in sanitizer solution between uses.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K06Handwashing

Official wording

Adequate handwash facilities supplied, accessible

Inspector’s notes

Handwash sink by exit door observed to be missing paper towels. Other handwash stations are fully stocked in kitchen area. [CA] Single-use sanitary towels shall be provided in dispensers.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems

Official record from Santa Clara County Department of Environmental Health, May 14, 2025 · Original Source

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