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Restaurant · Wake County, NC

Courtney's Ny Bagel Deli

929 Heritage Lake Rd

Last inspected Sep 3, 2025 · View Map ↗ · Compare ↗

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Score 93

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ImprovingThe latest inspection recorded fewer violations than the one before it. Review the dated records below.

The full inspection history

3 inspections

1 - Inspection

Sep 3, 2025

Score 93

Official score: 93 · Understand this area’s scale

10 recorded violations

notedCode 2-102.12 (A)Permits, training, and postings

Official wording

Certified Food Protection Manager

Inspector’s notes

2-102.12 (A); Core; The person in charge is not a certified food protection manager. The person in charge shall be a certified food protection manager who has shown proficiency of required information through passing a test that is part of an accredited program. Ensure the person that is left in charge is a certified food protection manager. CDI- Emailed PIC a website link of current accredited CFPM courses.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
notedCode 2-201.11(A-C)&(E)Permits, training, and postings

Official wording

Management; food & conditional employee; knowledge; responsibilities & reporting

Inspector’s notes

2-201.11(A-C)&(E); Priority; Employee Health Policy on site does not include Salmonella (nontyphoidal). Employees shall be knowledgeable of food-borne illnesses; their associated symptoms; and when they are to be excluded from work. CDI- Provided an updated hard copy and digital copy of Employee Health acknowledgement form.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
notedCode 3-501.18Food source and labeling

Official wording

Proper date marking & disposition

Inspector’s notes

3-501.18; Priority; Potatoes in prep cooler lacking a datemark-bag was open on (9/2). Ham in prep cooler with a prep date of (8/26)- should have been discarded on (9/1). Three open meat chubs in walk-in cooler lacking a datemark- chubs were open and sliced on (9/2). Sliced pastrami in front prep cooler labeled with a discard date of (8/30). Time/Temperature Control for Safety (TCS) food shall be discarded if it is in a container or package that does not bear a date or day and once it exceeds its date for time/temperature safety (7 days from preparation or opening if held at 41F or below). Remember that the prep date is Day 1. CDI- Foods lacking a datemark were allowed to be labeled and foods past the 7 day hold were voluntarily discarded.

In plain English

Food came from an unapproved source, was missing required date marks or labels, or was past its use-by date. Knowing where food came from and how old it is helps prevent illness.

More about food source, dating, or labeling problems
majorCode 3-603.11Food temperature

Official wording

Consumer advisory provided for raw/ undercooked foods

Inspector’s notes

3-603.11; Priority Foundation; Menu does not include smoked salmon (Lox); cream cheese with smoked salmon (Lox); or eggs as being offered raw or undercooked. These items require a consumer advisory statement be added to the menu. According to PIC; raw shell eggs can be offered sunny side up or over easy. If consumers are allowed to order eggs partially undercooked; then a disclosure on the menu is required for this item as well. If an animal food such as beef; eggs; fish; lamb; milk; pork; poultry; or shellfish is served or sold raw; undercooked; or without otherwise being processed to eliminate pathogens; either in ready-to-eat form or as an ingredient in another ready-to-eat food; the permit holder shall inform consumers of the significantly increased risk of consuming such foods by way of a disclosure and reminder; as specified in par.par. (B) and (C) of this section using brochures; deli case or menu advisories; label statements; table tents; placards; or other effective written means. VR- EHS will return on Friday; September 12; 2025 to verify that the disclosure has been added to the menu for smoked salmon and eggs. ****Provide consumer advisory for animal foods served raw or under-cooked. Consumer advisory must include disclosure and reminder. Place an asterisk anywhere on the menu that says (eggs) or (lox). The statement at the bottom of the menu should read: *This item is served raw or undercooked. Consuming raw or undercooked meats; poultry; seafood/shellfish or eggs may increase your risk of foodborne illness; especially if you have certain medical conditions.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
notedCode 7-201.11Chemicals

Official wording

Toxic substances properly identified stored & used

Inspector’s notes

7-201.11; Priority; Chemical spray bottle of degreaser found stored directly beside large mixer; above chest freezer. Poisonous/toxic materials shall be stored so they cannot contaminate food; equipment; utensils; linens; single-use and single-service articles. CDI- Chemical bottle relocated. 7-102.11; Priority Foundation; One spray bottle of concentrated sanitizer was not labeled under the front handwashing sink. Working containers of toxic/poisonous chemicals taken from bulk shall be labeled with the common name of the chemical. CDI- Bottle was labeled.

In plain English

Cleaning products, pesticides, or other chemicals were stored or labeled in a way that could let them get into food. This is serious because chemical contamination can make people sick quickly.

More about chemicals stored or used unsafely
notedCode 4-903.11(A) and (C)Equipment and utensils

Official wording

Single-use & single-service articles: properly stored & used

Inspector’s notes

4-903.11(A) and (C); Core; Open box of deli paper found stored on the floor near the proofer. Several soiled boxes of deli paper found in the front cabinet stored below 6 inches. Single-service and single-use articles shall be stored in a clean; dry location; where they are not exposed to splash; dust; or other contamination; and at least 6 inches above the floor. Do not store single-service or single-use articles below 6 inches. PIC stated that the soiled boxes of deli paper will be discarded. CDI- Deli paper was removed from the floor and voluntarily discarded. 4-502.13; Core; Deli paper used to line baskets of bagels are heavily soiled and being reused. Single-service and single-use articles may not be reused. Use fresh deli paper every time a new batch of bagels is placed in baskets.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
notedCode 4-501.11Cleaning and sanitizing

Official wording

Equipment; food & non-food contact surfaces approved; cleanable; properly designed; constructed & used

Inspector’s notes

4-501.11; Core; 1)Shelving in walk-in cooler heavily rusted. 2)Ice is accumulating and dripping at evaporator coil in the walk-in freezer. 3)Fliptop lid on front prep cooler is not secure. Equipment must be maintained in good repair. Repair/replace items listed. 4-205.10; Core; Chest freezer found in facility is not being used but is plugged in- this freezer was used temporarily while the walk-in freezer was not working in July 2025. Except for toasters; mixers; microwave ovens; water heaters; and hoods; food equipment shall be used in accordance with the manufacturer's intended use and certified or classified for sanitation by an ANSI-accredited certification program. Replace unapproved equipment with ANSI/NSF certified equipment or remove from establishment.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 4-602.13Cleaning and sanitizing

Official wording

Non-food contact surfaces clean

Inspector’s notes

4-602.13; Core; Detailed cleaning is needed throughout the kitchen area: the hood and vents have a buildup of grease and residue; exterior of large bagel maker needs cleaning; and interior of proofer needs cleaning to remove the microbial growth. Nonfood-contact surfaces of equipment shall be cleaned at a frequency necessary to preclude accumulation of soil residues. Clean these areas on a more frequent basis.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 6-501.12Cleaning and sanitizing

Official wording

Physical facilities installed; maintained & clean

Inspector’s notes

6-501.12; Core; Floors and walls throughout the kitchen need more frequent cleaning- especially under and behind equipment. Physical facilities shall be cleaned as often as necessary to keep them clean. Clean these areas on a more frequent basis.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 6-501.110Facility maintenance

Official wording

Meets ventilation & lighting requirements; designated areas used

Inspector’s notes

6-501.110; Core; Employee phone found stored on prep table where active prep was occurring. Employee jackets found stored commingling with facility items and on top of equipment. Lockers or other suitable facilities shall be used for the orderly storage of employee items and other possessions. Designate a better location for employee belongings. 6-202.11; Core; Cover is missing on light fixture directly above main prep table and bulbs do not appear to be shatter-resistant. Light bulbs shall be shielded; coated; or otherwise shatter-resistant in areas where there is exposed food; clean equipment; utensils; and linens; or unwrapped single-service and single-use articles. Provide shield for fixture; individual covers for light bulbs; or switch bulbs to shatter-resistant bulbs.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues

Official record from Wake County Environmental Services, Sep 3, 2025 · Original Source

1 - Inspection

Nov 5, 2024

Score 92.5

Official score: 92.5 · Understand this area’s scale

11 recorded violations

notedCode 2-102.12 (A)Permits, training, and postings

Official wording

Certified Food Protection Manager

Inspector’s notes

2-102.12 (A); Core; The person in charge is not certified as a food protection manager. The person in charge shall be certified as a food protection manager through an accredited program. Obtain certification as a food protection manager.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
notedCode 5-202.12Handwashing

Official wording

Handwashing sinks supplied & accessible

Inspector’s notes

5-202.12; Core; The handwashing sink in the bagel/deli display area does not provide hot water that temps above 78F. Tempered water shall be at least 100F at all handwashing sinks. Adjust the thermostat at this sink.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
notedCode 4-601.11(A)Cleaning and sanitizing

Official wording

Food-contact surfaces: cleaned & sanitized

Inspector’s notes

4-601.11(A); Priority foundation; The nozzle at the water of the beverage dispensing machine has a buildup of black residue. Equipment food contact surfaces and utensils shall be clean to sight and touch. CDI- The nozzle was cleaned.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 6-202.13Pests

Official wording

Insects & rodents not present; no unauthorized animals

Inspector’s notes

6-202.13; Core; Fly tape is stored above the closed bulk container of cornmeal. Insect control devices shall be located where they do not have the potential to contaminate food; utensils or other supplies. Relocate fly tape.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
notedCode 3-305.11Contamination

Official wording

Contamination prevented during food preparation; storage & display

Inspector’s notes

3-305.11; Core; A box of bottled water stored on the floor in the dry goods area and container of pickles are stored on the floor of the walk in cooler. Food shall be stored at least six inches above the floor. Ensure all food is stored on pallets; dollies or shelving.

In plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
notedCode 2-402.11Employee health and hygiene

Official wording

Personal cleanliness

Inspector’s notes

2-402.11; Core; Several staff did not have their hair properly restrained. Food employees shall wear hair restraints/coverings that effectively keep their hair from coming in contact with exposed food; clean equipment and other supplies. Ensure employees are effectively restraining their hair.

In plain English

This covers things like hair restraints, jewelry, clean clothing, eating or drinking in food prep areas, touching ready-to-eat food with bare hands, or not having a sick-employee policy.

More about employee hygiene or health policy issues
notedCode 4-903.11Equipment and utensils

Official wording

Single-use & single-service articles: properly stored & used

Inspector’s notes

4-903.11; Core; A few coffee filters were stored on top of two bagged stacks of coffee filters. Single service and single use items shall be kept in the original protective package or stored using other means that protect the item until used. Ensure coffee filters remain covered/protected until use.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
notedCode 4-501.11Cleaning and sanitizing

Official wording

Equipment; food & non-food contact surfaces approved; cleanable; properly designed; constructed & used

Inspector’s notes

4-501.11; Core; The gasket is torn at the bottom of the flattop prep cooler. Equipment must be maintained in good repair. Repair/replace gasket. ***Points not taken due to this being a different issue under the same violation.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 4-302.14Cleaning and sanitizing

Official wording

Warewashing facilities: installed; maintained & used; test strips

Inspector’s notes

4-302.14; Priority Foundation; Test strips were not available for testing the Quat sanitizer (tablets). A test kit or other device that accurately measures the concentration in MG/L of SANITIZING solutions shall be provided. CDI- Test strips given to the PIC.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 4-602.13Cleaning and sanitizing

Official wording

Non-food contact surfaces clean

Inspector’s notes

4-602.13; Core; Detailed cleaning is needed throughout the kitchen area: the lids and handles of the bulk ingredient storage containers; the hood and vents; the standing oven and the ceiling of the microwave need more frequent cleaning.. Non-food contact surfaces of equipment shall be cleaned as often as necessary to keep them clean. Clean these items on a more frequent basis. R- Some mentioned on the past inspections.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
notedCode 6-501.12Cleaning and sanitizing

Official wording

Physical facilities installed; maintained & clean

Inspector’s notes

6-501.12; Core; Floors throughout the kitchen need more cleaning; especially behind the freezer chest and some of the walls need wiping down. PHYSICAL FACILITIES shall be cleaned as often as necessary to keep them clean. Clean the floors; walls and ceilings on a more frequent basis. **Points not increased due to improvement in cleaning. 6-101.11/6-201.11; Core; The ramp leading to/from the walk-in freezer is no longer flush with the floor. Floors; walls and ceilings shall be designed; constructed; and installed so they are smooth and easily cleanable. Ensure ramp does not become a trip hazard and becomes a trapping space for food/dirt/debris.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems

Official record from Wake County Environmental Services, Nov 5, 2024 · Original Source

1 - Inspection

Jan 3, 2024

Score 93.5

Official score: 93.5 · Understand this area’s scale

10 recorded violations

minorCode 2-102.12 (A)Permits, training, and postings

Official wording

Certified Food Protection Manager

Inspector’s notes

2-102.12 (A); Core; The person in charge is not certified as a food protection manager. The person in charge shall be certified as a food protection manager through an accredited program. PIC will register for ServSafe in the near future but states the other two managers are certified as food protection managers. R- Mentioned on past inspections.

In plain English

A required permit, food safety certificate, trained manager, or posted sign was missing or not current. These show the business is following the rules and has trained staff.

More about paperwork, training, or posting issues
minorCode 2-401.11Employee health and hygiene

Official wording

Proper eating; tasting; drinking or tobacco use

Inspector’s notes

2-401.11; Core; Two open employee beverages were sitting on the prep surface and above the oven. An EMPLOYEE shall eat; drink; or use any form of tobacco only in designated areas where the contamination of exposed FOOD; clean EQUIPMENT; UTENSILS; and LINENS; unwrapped SINGLE-SERVICE and SINGLE-USE ARTICLES; or other items needing protection can not result. CDI- Beverages moved.

In plain English

This covers things like hair restraints, jewelry, clean clothing, eating or drinking in food prep areas, touching ready-to-eat food with bare hands, or not having a sick-employee policy.

More about employee hygiene or health policy issues
notedCode —Food temperature

Official wording

Proper hot holding temperatures

Inspector’s notes

Bologna sitting on the grill in a pan was holding below 135F degrees. Please check temperatures regularly to ensure proper holding temp. Hot holding for this item is 135F degrees. CDI- Bologna reheated.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode 2-402.11Employee health and hygiene

Official wording

Personal cleanliness

Inspector’s notes

2-402.11; Core; Several staff did not have their hair properly restrained. Food employees shall wear hair restraints/coverings that effectively keep their hair from coming in contact with exposed food; clean equipment and other supplies. Ensure employees are effectively restraining their hair. R- Mentioned on several inspections.

In plain English

This covers things like hair restraints, jewelry, clean clothing, eating or drinking in food prep areas, touching ready-to-eat food with bare hands, or not having a sick-employee policy.

More about employee hygiene or health policy issues
minorCode 4-501.11Cleaning and sanitizing

Official wording

Equipment; food & non-food contact surfaces approved; cleanable; properly designed; constructed & used

Inspector’s notes

4-501.11; Core; One walk-in cooler storage rack is very rusty. Rack must be replaced. Rust from the rack is dropping onto the food below. Equipment must be maintained in good repair.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
majorCode 4-302.14Cleaning and sanitizing

Official wording

Warewashing facilities: installed; maintained & used; test strips

Inspector’s notes

4-302.14; Priority Foundation; Test papers were not available for testing the Quat sanitizer (tablets). A test kit or other device that accurately measures the concentration in MG/L of SANITIZING solutions shall be provided.Pf CDI- Test papers given to the PIC.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode 4-602.13Cleaning and sanitizing

Official wording

Non-food contact surfaces clean

Inspector’s notes

4-602.13; Core; The fan guards on the evaporator in the walk-in cooler needs cleaning again; the walk-in cooler storage racks need cleaning and replacing and the lids and handles of the bulk ingredient storage containers need more frequent cleaning. Non-food contact surfaces of equipment shall be cleaned as often as necessary to keep them clean. Clean these items on a more frequent basis. R- Some mentioned on the past inspections.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode 5-501.111Facility maintenance

Official wording

Garbage & refuse properly disposed; facilities maintained

Inspector’s notes

5-501.111; Core; Both lids are missing on the outside dumpster. Call the company and mention you are losing points on your inspections. Storage areas; enclosures; and receptacles for REFUSE; recyclables; and returnables shall be maintained in good repair. R- Mentioned on several past inspections.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
minorCode 6-501.12Cleaning and sanitizing

Official wording

Physical facilities installed; maintained & clean

Inspector’s notes

6-501.12; Core; Floors throughout the facility needs more frequent cleaning/scrubbing! There is thick black residue build-up on the kitchen and walk-in cooler floors. The dry storage area has a lot of food and debris under the storage racks. The kitchen ceiling HVAC vents are very dusty. PHYSICAL FACILITIES shall be cleaned as often as necessary to keep them clean.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode 6-303.11Facility maintenance

Official wording

Meets ventilation & lighting requirements; designated areas used

Inspector’s notes

6-303.11; Core; Lighting in the kitchen when checked with a light meter ranged from 10fc to 23fc. Lighting in the areas checked must be at least 50-foot candles. Some kitchen ceiling bulbs are blown and one light fixture is not working. Make sure all bulbs are operating in the kitchen. When replacing bulbs; use bright white; daylight or bright LED bulbs.

In plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues

Official record from Wake County Environmental Services, Jan 3, 2024 · Original Source

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