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Santa Clara County, CA

Pho Ha Noi Palo Alto

185 University Av

Last inspected Sep 3, 2026 · View Map ↗ · Compare ↗

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Repeat problemsSerious findings or closures appear in two or more of the last three inspections. Review the dated records below.

The full inspection history

2 inspections

Routine Inspection

Sep 3, 2026

Pass

10 recorded violations

minorCode K35Equipment and utensils

Official wording

Equipment, utensils: Approved, in good repair, adequate capacity

Inspector’s notes

Measured the ambient temperature of the cook line walk in refrigerator at 54 F. [CA] Refrigeration must be capable of maintaining PHFs at 41°F or below at all times. Adjust units thermostat so that it maintains 41 f or below during high usage.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
minorCode K09Food temperature

Official wording

Proper cooling methods

Inspector’s notes

Whole cooked chickens in still water in food prep sink measured at 83F. PIC said it was done cooking at 11am and placed within the preparation sink. [CA] After heating or hot holding, Potentially Hazardous Foods (PHFs) shall be cooled rapidly from 135°F to 70°F within 2 hours and from 70°F to 41°F within 4 hours. Approved cooling methods include: 1) Placing the food in shallow pans 2) Separating the food into thinner or smaller portions. 3) Using rapid cooling equipment (Ex. blast chiller) 4) Using containers that facilitate heat transfer (ex. stainless steel) 5) Adding ice as an ingredient. 6) Using ice paddles 7) Using an ice bath and stirring frequently 8) Accordance with a HACCP plan. Cooling foods shall have enough space around the containers for cold air to circulate, be loosely covered, or uncovered and stirred as frequently needed to evenly cool. [COS] Ice added to the cooked chicken to allow for rapid cooling.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K21Water, plumbing, and sewage

Official wording

Hot and cold water available

Inspector’s notes

The hand wash sink near dish washing room measured at 115F, no mixing valve present in this unit. The water temperature measured at 128 F though an automatic mixing valve from the hand wash sink at the secondary cook line. [CA] Hand washing facilities equipped with a mixing valve that is not readily adjustable at the faucet, shall provide warm water at least 100°F, but not greater than 108°F. Other hand wash sinks available in kitchen

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
minorCode K41Water, plumbing, and sewage

Official wording

Plumbing approved, installed, in good repair; proper backflow devices

Inspector’s notes

The hose bib with a hose attached below the three compartment sink lacks a vacuum breaker to prevent back flow. [CA] The potable water supply shall be protected with a backflow or back siphonage protection device. The water discharge pipe from the of the double oven is leaking onto the floor at the cook line. [CA] Repair plumbing fixture and maintain in clean and good repair.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

1. Measured sliced pork at 50 F, raw flank steak at 44 F and fried tofu at 50 F within the top portion of the 3 door preparation refrigerator (containers were stacked above the units fill line). PIC meat items were sliced and prepped and hour prior to putting inside unit. 2. Measured PHF's within the cook line walk in refrigerator at 47 F to 54 F (see measured observations). Ambient temperature of the unit measured at 53 F. PIC stated that the unit was measured 38 F 1 hour prior. [CA] PHFs shall be held at 41°F or below or at 135°F or above. [COS] PHF's within the preparation refrigerator were time marked via TPHC stickers with a discard time of 2pm. Door to the walk in refrigerator kept closed. Ambient temperature of the unit remeasured at 40F to allow foods to be cooled to and held at 41 F or below.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature
minorCode K27Other

Official wording

Food separated and protected

Inspector’s notes

The preparation of waffles on the customer bar top within the dining area. [CA] Food preparation shall only occur in approved areas. Relocate waffle preparation behind the behind the bar or within the kitchen.

In plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
minorCode K44Pests

Official wording

Premises clean, in good repair; Personal/chemical storage; Adequate vermin-proofing

Inspector’s notes

Observed a gap of larger than 1/4 inch below and between the rear double doors leading into the facility. [CA] Eliminate gap greater than 1/4" to prevent the entrance and harborage of vermin.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
minorCode K43Cleaning and sanitizing

Official wording

Toilet facilities: properly constructed, supplied, cleaned

Inspector’s notes

Toilet paper stored on the toilet back within the employee restroom. [CA] Toilet tissue shall be provided in a permanently installed dispenser at each toilet.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K45Cleaning and sanitizing

Official wording

Floor, walls, ceilings: built,maintained, clean

Inspector’s notes

Observed the wall FRP to be in disrepair at the hallway leading to the downstairs storage area. Observed broken FRP corners at the hallway adjacent to the walk in refrigerator. [CA] Repair the wall with a durable, smooth, nonabsorbent, and easily cleanable surface. Holes in the wall of the downstairs storage room. [CA] Repair holes in structure and maintain in good repair to prevent pest harborage.

In plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode K36Equipment and utensils

Official wording

Equipment, utensils, linens: Proper storage and use

Inspector’s notes

Cooked rice at the cook line and raw veggies in the walk in refrigerator were stored in non-food grade bag(stored in plastic grocery bags) . [CA] Instructed PIC to transfer food in container or bag that was food-grade approved.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues

Official record from Santa Clara County Department of Environmental Health, Sep 3, 2026 · Original Source

Routine Inspection

Jun 9, 2025

Pass

7 recorded violations

minorCode K41Water, plumbing, and sewage

Official wording

Plumbing approved, installed, in good repair; proper backflow devices

Inspector’s notes

The drain pipe for the secondary cook line hand wash sink was misaligned, causing water to flow onto the floor. [CA] Repair plumbing fixture and maintain in clean and good repair. [COS] Drain pipe adjusted to flow into the floor sink.

In plain English

The business had issues with hot or cold running water, plumbing, drains, backflow prevention, or sewage disposal. Some of these, like no hot water, can force a temporary closure until fixed.

More about water, plumbing, or sewage problems
minorCode K23Pests

Official wording

No rodents, insects, birds, or animals

Inspector’s notes

Observed drain fly activity within the bar area and front serving area. [CA] Food facility shall be kept free of non-disease carrying insects, weevils, ants, gnats, and fruit flies. Observed dead oriental cockroaches on the floor of the downstairs miscellaneous storage area. [CA] Clean and sanitize area of dead cockroaches.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
minorCode K06Handwashing

Official wording

Adequate handwash facilities supplied, accessible

Inspector’s notes

The front area and rear cook line hand wash sinks lacked paper towels. [CA] Single-use sanitary towels shall be provided in dispensers at all times. [COS] Paper towel dispensers refilled.

In plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode K35Equipment and utensils

Official wording

Equipment, utensils: Approved, in good repair, adequate capacity

Inspector’s notes

Measured the ambient temperature of the under grill refrigerator at 65 F. [CA] Refrigeration must be capable of maintaining PHFs at 41°F or below. [COS] Unit turned on and thermostat decreased. Ambient temperature remeasured at 38 F. Measured the ambient air temperature of the walk in refrigerator at 52 F. [CA] Refrigeration must be capable of maintaining PHFs at 41°F or below. [COS] Door kept closed. Ambient temperature remeasured at less than 41 F.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
minorCode K44Pests

Official wording

Premises clean, in good repair; Personal/chemical storage; Adequate vermin-proofing

Inspector’s notes

Observed clutter and unused equipment stored in the basement of the facility. [CA] The premises of a food facility shall be free of litter and items that are unnecessary to the operation or maintenance of the facility, such as equipment that is nonfunctional or no longer used.

In plain English

The inspector found mice, rats, cockroaches, flies, or evidence of them (like droppings) inside the business, or conditions that could attract them. Pests can spread bacteria to food and surfaces, so this is treated as one of the more serious findings.

More about signs of rodents or insects
minorCode K39Equipment and utensils

Official wording

Thermometers provided, accurate

Inspector’s notes

Cook lacked a metal probe thermometer to measured food temperatures. [CA] An accurate easily readable metal probe thermometer (accurate to +/- 2°F) that is designed to measure the temperature of thin masses shall be provided and readily available to accurately measure the temperatures of potentially hazardous foods.

In plain English

Equipment, utensils, thermometers, cutting boards, or single-use items were not in good condition, not the right type, or not stored properly.

More about equipment or utensil issues
criticalCode K07Food temperature

Official wording

Proper hot and cold holding temperatures

Inspector’s notes

Measured cooked egg rolls at 49 F and cooked beef at 48 F on plates stored within the top portion of the preparation refrigerator. PIC stated that the items were cooked the night before. [CA] PHFs shall be held at 41°F or below or at 135°F or above. Discontinue the practice of placing food above the refrigerators fill line. [COS] Egg rolls and beef voluntarily discarded. Measured pate at 65 F, cooked tofu at 67 F and sliced beef at 54 F within a turned of under grill refrigerator. PIC stated that the pate and tofu were placed within the unit the night before. [CA] PHFs shall be held at 41°F or below or at 135°F or above. [COS] Pate and tofu were voluntarily discarded. Sliced beef relocated to the walk in to be cooled to and held at 41 F or below. PHF's within the walk in refrigerator measured at 47 F to 52 F. Observed walk in door left open during preparation. [CA] PHFs shall be held at 41°F or below or at 135°F or above. Keep door closed as much as possible to maintain foods at 41 F or below. [COS] Walk in fridge door kept closed for 10 minutes. Ambient temperature of the unit remeasured at 39 F.

In plain English

Food was not kept cold enough, hot enough, cooled fast enough, or cooked or reheated to the right temperature. Bacteria grow quickly in the "danger zone" between 41°F and 135°F, which makes this one of the most important food-safety checks.

More about food kept at an unsafe temperature

Official record from Santa Clara County Department of Environmental Health, Jun 9, 2025 · Original Source

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